Senior Advisor

£18,851 - £20,563
25 Nov 2016
12 Dec 2016
Contract Type
Full Time
Want to be part of a team that are working together to deliver great results for our customers in a lively family atmosphere?

The goal of the Metering Complaints Team is to deliver an excellent service to our customers who may be calling us for a number of different reasons and requiring us to respond promptly and knowledgeably to resolve their enquiry effectively.

What will I be doing? You will investigate and respond to a broad range of customer queries and liaise with other parties as necessary to address issues and identify root causes. Each customers experience will be impacted by the journey you send them down and youll make the decisions as to the appropriate and acceptable outcome for the customer. With your excellent communication skills, you will build relationships and create rapport by empathising with the customer and ensuring you put them at the heart of everything you do.

What are we looking for? We are looking for enthusiastic and motivated people who thrive on providing a first class service to customers. Having a clear and logical approach, you will take ownership for providing solutions to customer queries and do all this with a smile in your voice from your first customer of the day to your last.

What skills and experience do I need? Excellent Customer Service ethic

Previous experience in a Customer facing role

Previous experience in the Utilities or financial services sector would be desirable.

Strong communication skills

Confident and able to build relationships with other areas of the business

High level of accuracy in recording information

Can use a computer and has a good level of IT literacy

Has a fair and honest attitude

Is professional and has a friendly and helpful manner

What do I get in return? We offer a competitive salary of £18,851 rising to £20,563 per annum, 23 days holiday to start, an impressive flexible benefits package with the opportunity to develop your skills set and experience to enable you to achieve your long term ambitions. You will work 37 hours a week based around the hours of 8am to 6pm Monday to Friday. Here at the Seacroft site we have great facilities including free car parking and subsidised canteen.

Company overview npower is one of the UKs biggest energy suppliers.

We supply gas and electricity to millions of homes up and down the country, So when you switch on the light, take a shower, or simply have a cuppa, youll know you can rely on us. Were also here for you when your boiler needs servicing or repairing. We offer competitive tariffs that save you money and well tell you when you can save even more. Its all part of how we stand up for customers every day at npower. We stand up for the community too. Were proud to have been a partner of Macmillan for 12 years raising over £3.5m. Were also one of only a handful of UK companies to have been awarded the Carbon Trust Triple Award for sustainable management of energy, waste and water.

Please apply online by selecting the 'Apply' button and uploading your CV directly. Applications will only be accepted via the Apply button.

Agencies: We operate a preferred supplier arrangement, however if you wish to be considered at the next review session please submit a brief overview of your capability to