Senior Control Centre Analyst

Plymouth, England
10 Nov 2016
10 Dec 2016
EDF Energy
Contract Type
Full Time

EDF Energy is a core part of the EDF Group, one of the largest energy companies in Europe with key business operations in the UK, France, Italy, Belgium and Poland. We are the UK's leading generator and supplier of low carbon energy, producing around one-fifth of the nation's electricity and employing more than 15,000 people. We operate nuclear, coal and gas power stations, wind farms, and combined heat & power plants. We have a focus on safe, dependable energy generation and an ethos of service excellence. We intend to play a leading role in new nuclear build in the UK and secure a bright future for the combined business and its employees.

As one of the UK's largest energy companies, there's a huge amount of opportunity available for finance professionals here. Our Finance Division comprises various business units, including, Customers, Generation, Nuclear New Build and Corporate Finance. Each of these has its own challenges and rewards - and each will help you to build a well-rounded skill set. At EDF Energy our finance professionals are seen as part of the wider business team. And wherever you go, you'll learn how energy markets work, the challenges we face as an industry and the actions we need to take to overcome them.

Job Overview:

The Senior Control Centre Analyst is accountable to the Control Centre Manager for the effective delivery of Control Centre services, ensuring that business process and service performance is managed, understood, reported and issues or gaps in monitoring are addressed in a timely manner. The Senior Control Centre Analyst has accountability for assuring a third party Control Centre and managing the processes and tools that underpin the Control Centre operation.

The post holder is responsible for providing leadership to the team in the timely management of events (proactive and reactive) to agreed SLA's and supporting new projects, assessing the impact of change on the Control Centre, ensuring changes to business processes or IT services are reflected in the monitoring that supports the service. The Senior Control Centre Analyst will contribute to the continual service improvement focus by ensuring that improvement initiatives are identified and managed to ensure services continue to evolve and meet the customer and business objectives

Qualifications & Experience:

  • A degree in a relevant discipline, or equivalent experience;
  • An ITIL/IT Service Management qualification;
  • Qualified to the appropriate level in an Information Systems Examinations Board (ISEB) qualification.
  • Experience of business and systems analysis;
  • Experience of Supplier Management;