Security Service Technician II

Job DescriptionJob Description

Under general supervision from the Service Delivery manager, field service technicians are responsible for troubleshooting, maintenance, and repair of low voltage systems including network, surveillance cameras, servers, and NVRs, access control systems hardware (boards) and software, and/or audio-visual systems. This is a service position that participates in our on-call service programs for Fortune 500 companies and requires a self-starter who is proficient in low voltage technical systems yet brings outstanding customer service skillset with the ability to act as a field liaison between Premise One and its Clients. The position requires heavy understanding of the troubleshooting, service, and repair of low voltage physical security surveillance and access control systems.

Responsibilities:

• Works safely, with ability to conduct pre-work site walks and safety assessments
• Provides outstanding Customer Service and maintain the highest service standards
• Executes service work orders or tickets while maintaining quality assurance and safety
• Be a self-sufficient performer and able to make decisions in the field
• Performs full stack troubleshooting, service, and repair of low voltage systems in commercial and/or enterprise environments
• Tests all repairs made on site in accordance with Service Operations, Engineering, and Quality policies
• Accurately records all work (notes, pictures, communications) daily in online tickets and timecards
• Takes part in the normal on-call rotation for emergency after-hours service
• Maintains the issued company vehicle to the standards set forth by the company
• Always maintains a professional appearance and demeanor
• Provides suggestions for improved field service to Field Service Supervisor
• Communicates scheduling issues with Field Service Supervisor and/or dispatchers.
• Performs related services as required on site
• Other duties as may be assigned

Qualifications:

• 2+ years of experience in 2 or more of the following areas: surveillance systems, access control systems
• Prefer candidate who has a strong physical security hardware background
• Utilize test equipment including a Fluke tester, meter and OTDR
• Familiarity with industry tools and equipment
• Understands industry tools and equipment
• Strong mechanical aptitude and troubleshooting skills
• Understand troubleshooting philosophies and procedures
• Understand relay logic and troubleshooting

Desired Applicant Certifications and Training Include:

• Genetec
• Software House
• Lenel
• Feenics
• Milestone
• Avigilon
• Crestron
• First-Aid and CPR Certification a plus
• OSHA 10

Requirements:

• Must be willing to work overtime as required by construction/service schedules
• On-Call capable for support of 24/7 Client SLAs and/or Emergencies
• Must be willing to travel not less than 60% of the time between the Plantation, FL and St. Petersburg market.
• Computer literate and competent
• Language Skills: Ability to read and interpret documents, write correspondence, and communicate effectively with others and third parties, preferably, and sometimes exclusively, in English.
• Mathematical Skills: Competent ability to add, subtract, multiply and divide using whole numbers, common fractions and decimals. Competent ability to compute rate, ratio and percent and to draw and interpret bar graphs.
• Reasoning Ability: Competent ability to define problems, collect data, establish facts, and draw valid conclusions in situations where only limited standardizations exists.
• Certificates, Licenses, Registrations: Driving is a requirement for this position therefore a valid driver's license is required. The employee's motor vehicle record will be subject to the policies and provisions contained in the Company's Fleet Safety Program.
• Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable employees with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, squat or crawl; identify (colored) wires by sight; talk or hear; and use a ladder and possibly a scaffold, or A-frame. The employee frequently is required to sit. The employee must occasionally lift and/or move up to 50 pounds, and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. It is required to Look at computer monitors for long periods of time. ​
• Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; risk of electrical shock; and vibration. The noise level in the work environment is sometimes loud.
• Safety: This position is deemed safety-sensitive and drug-free. Anyone considered for this position must adhere to the Company’s safety policies, manuals and other documents, including safety-related materials promulgated or required under applicable federal or state law.

Company DescriptionPremise One, LLC is a full-service technology company based in the Phoenix metro area, servicing clients throughout the United States. We provide low voltage products and services ranging from telecommunications and network infrastructure to audio visual installations and turn-key security solutions. We service a wide variety of clients across multiple verticals including financial, government, education, data center, healthcare, distribution, corrections, and retail.

We believe great companies are built around great people. We strive to be the best in the low voltage industry by attracting and retaining great employees and empowering team members to provide innovative products and services aligned to customer business value. At Premise One, repeat customers are our staple, quality is our banner, and complete customer satisfaction is our legacy for over 25 years.Company DescriptionPremise One, LLC is a full-service technology company based in the Phoenix metro area, servicing clients throughout the United States. We provide low voltage products and services ranging from telecommunications and network infrastructure to audio visual installations and turn-key security solutions. We service a wide variety of clients across multiple verticals including financial, government, education, data center, healthcare, distribution, corrections, and retail.\r\n\r\nWe believe great companies are built around great people. We strive to be the best in the low voltage industry by attracting and retaining great employees and empowering team members to provide innovative products and services aligned to customer business value. At Premise One, repeat customers are our staple, quality is our banner, and complete customer satisfaction is our legacy for over 25 years.]]>