Fraud & Claims Operations Representative

Job DescriptionJob DescriptionThe Opportunity
Description

We're looking for a Fraud & Claims Operations Representative, working in the Banking/Finance industry in Charlotte, North Carolina, United States.

• Handle First party fraud transactions.
• Handle Digital Zelle transactions, online wire transactions.
• Review transactions to verify that transactions are authorized.
• Alert comes in for various reasons, determining if transactions look fraudulent or legitimate.
• May have to make outbound calls as necessary to let customer know they’ve acted on account. No inbound calls (restrain account, hold account, etc.).
• Mitigate risk by effectively authenticating the identity of customers to prevent further fraudulent activity.
• Review, verify and/or identify customer transactions to detect/prevent fraud, policy violations or resolve merchant disputes in order to mitigate and/or recover losses.
• Responsible for multiple claim types.
• Monitor and review complex account activity requiring research that may involve multiple transaction channels and products to reach resolution using multiple systems and applications.
• Navigate through 5-8 systems at a time.

Our Client

Our client provides outsourcing, staffing, consulting andworkforce solutions. Hiring for Engineering,Finance and Accounting, Healthcare, Human Resources, IT, Legal, Life Sciences, Manufacturingand Logistics, Sales and Marketing and Administrative roles. For 60 years.Via 5,000 offices in 39 countries.Matching smart people withgreat jobs. Putting to worknearly 700,000 employees worldwide. Helping people like you achieve your potential. Usinginnovative technologies and passion for people to provide you the bestexperience possible. Every single day. Let this be your day.Put their expertise to work for you.You deserve it!

Experience Required for Your Success

• 1+ year banking background or financial institution background (bank tellers are a great fit) required.
• Fraud/Banking/Finance Experience is a must as this will help them understand the systems and conduct risk analysis - no call center.
• MUST have computer skills - navigating through 5-8 systems at a time.
• Critical thinking skills and decision making skills.
• Multitasking
• Experience dealing with fraud a plus.
• Attention to detail.
• Analytical and critical thinking skills.

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