Lead Business Operations Analyst

Chicago, Illinois
15 Oct 2016
23 Nov 2016
Oil and Gas
Contract Type
Full Time
position has responsibility for day-to-day operational execution of a complex Global
Professional Services organization. As a
key member of the Leadership staff, your role ensures the team has the
resources, processes and skills they need to deliver on commitments while
tracking ongoing execution and delivery of projects worldwide.

Essential Responsibilities

In this role you will:
  • Establish operational strategy, identify and champion
    internal / external best practices and ideas to improve execution and project
  • Have a deep understanding of the financial data associated
    with the business (Customer Satisfaction, Revenue, Orders, CM%, Utilization,
    Backlog) and the ongoing measurement against Operating Plan.
  • Demonstrate mastery of the intricacies of interactions and
    dynamics in global teams. Assure
    consistent, effective rhythms for collecting data and publishing metrics.
  • Use disciplined approaches to monitor team progress via
    effective information dashboards for project execution velocity, customer
    satisfaction, progress against plan, quality and ISO compliance.
  • Be an expert in proactively using data, practical knowledge
    and innovative insights to drive timely decisions, determine appropriate
    courses of action, and forecast future needs while managing risk and
    uncertainty for the global team.
  • Participate in, and oversee day-to-day operational tempos
    and rigor and have responsibility to coordinate activities for strategic
    business rhythms including Session II & Op Planning.
  • Work with Executive Leadership to establish vision and drive
    the operational strategy, quality strategy (ISO 9001:2008) and organizational
    and resource strategy.
  • Work closely with Human Resources to guide and track the
    progress of recruiting and the subsequent onboarding of new resources.
  • Foster a culture of customer focus and drive high
    performance project execution through continuous engagement.
  • Navigate through ambiguity, prioritizes conflicting asks and
    shows ability to adapt to changing situations.
  • Demonstrate strategic level skills in collaborating with different
    stakeholders, influencing decisions and an ability to take strategic view.


Basic Qualifications:
  • Bachelor's Degree in Computer Science or in "STEM" Majors
    (Science, Technology, Engineering and Math)
  • A minimum of 3 years of operations, project management, or
    technical experience OR Master's degree with 2 years of operations, project
    management, or technical experience

Eligibility Requirements:
  • Legal authorization to work in the U.S. is required. We will not sponsor individuals for
    employment visas, now or in the future, for this job
  • Any offer of employment is conditioned upon the successful
    completion of a background investigation and drug screen
  • Must be willing to travel up to 25%
  • Must be willing to work out of an office located in Chicago,

Additional Eligibility Qualifications

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.

Desired Characteristics

Technical Expertise:

  • Facilitates and coaches Operations personnel and Project
    Managers on quality project execution.
  • Knowledgeable about project delivery and business
  • Drives accountability and adoption of prescribed corporate
    systems and standards. Publishes guidance and documentation to promote
    adoption. Proposes solutions based on research and synthesis; creates and
    enforces general operational principles that capture the vision and critical
    concerns of Executive Leadership.
  • Demonstrates advanced understanding of Quality Management
    including ISO 9001:2008 requirements.
  • Guides global team to embrace prescribed corporate systems
    and solutions while participating in the refinement of those systems.
  • Instructs others on how to thoroughly analyze data and
    present findings and recommendations in a way that is easy and simple for key
    stakeholders to make decisions; links analysis to overall business objectives
    and strategies.
  • Can follow processes without assistance. Recognizes variations to the process and
    works to resolve independently. Can adapt to gaps or exceptions to the
    processes and adjust accordingly. Identify and report when there is deviation on scope, schedule or
    budget. Exceeds quality requirements and adapts to ensure standards are met in
    all situations.

Business Acumen:

  • Appraises and articulates the value of what is most
    important to the customer and how GE products and/or services can meet those
  • Goes above and beyond for the customer; builds a good
    customer relationship to best understand customer needs.
  • Exhibits thorough understanding of customer enterprise - as
    well as interdependencies between departments. Demonstrates ability to interact
    with influencers, stakeholders, and decision makers as part of a larger
    customer account plan. Finds ways to access and engage senior customer


  • Proactively identifies and removes project obstacles or
    barriers on behalf of the team. Navigates accountability in a matrixed
    organization. Communicates and demonstrates a shared sense of purpose. Learns
    from failure.
  • Establishes & communicates team members' roles in
    relation to their function and data. Shares knowledge, power and credit,
    establishing trust, credibility, and goodwill. Coordinates role responsibilities
    with that of others to achieve mutual goals. Encourages groups to work together
    to efficiently resolve problems. Proactively coaches and/or mentor's others to
    improve their contribution to the team. Fosters relationship building between
    team members and those outside the team. Identifies gaps in roles on teams, and is
    recognized for growing and distributing talent pools across the organization.
  • Creates meaningful stories and two-way communications that
    drive behavior. Communicates functional strategy and roadmap with sufficient
    detail for teams to utilize. Describes functional area information to leaders.
    Coaches others on effective presentation skills. Collaborates with leadership
    on mediums and messages that drive the intended direction of the organization
    with measurable results. Determines the need for theoretical explanations vs. a
    business actionable answer in a presentation.