Customer Service Represenative - TS/SCI with Poly Required

Springfield, Virginia
07 Oct 2016
19 Oct 2016
Contract Type
Full Time
Jacobs currently has an opening for an Customer Service Representative to join their team at the their customer site. The CSR will be responsible for assisting in a variety of warehouse duties, including shipping and receiving, unloading and loading trucks, fulfilling purchase orders and keeping warehouse neatly stocked. Employee will process all incoming merchandise into the correct data bases and affix with labels in a timely manner. Other duties include, unboxing equipment, stocking shelves, using a barcode scanner, picking orders, processing RMAs, etc. In addition, employee will work with customers and vendors to locate missing equipment. As a team, we are required to create and maintain an inventory schedule that is convenient for the customer and meets the goals of this team. While performing inventories, all findings and changes are recorded including network, location, and account information. Asset information on all items that leave and arrive the facility will be captured for reporting/tracking purposes.
Minimum Qualifications:
  • Active TS/SCI with polygraph is required
  • Requires two (2) years of college with courses in business administration, industrial management, or appropriate discipline, and five (5) years progressive experience, or any equivalent combination of relevant education and experience.
  • Basic knowledge in Microsoft Office
  • Technical understanding of systems, scanners and applications
  • Works under supervision from Senior & Expert team members

Essential Job Functions:
  • Must be flexible and willing to cross-train
  • Capable of managing multiple tasks interchangeably
  • Self-motivated and results oriented, including the ability to prioritize several conflicting demands to achieve optimum service performance while maintaining a sense of urgency
  • Demonstrates ability to work in a team environment and possesses customer service, excellent communication and organizational skills.

Desired Skills:
  • Some warehouse experience desired