Senior Application System Engineer

Responsibilities 

• Provide end-to-end support for business and technical application systems to both local and expatriate staff.




• Perform business analysis and application system solution design for business process digitalization.




• Conduct application configuration, implementation, development and operations based on Business Process Management and other application platforms.




• Act as a key liaison between end-users and IT, ensuring application-related issues and requests are addressed in a timely and effective manner.




• Implement and maintain IT application processes and procedures aligned with organizational standards.




• Establish and maintain data governance policies, processes, and standards to ensure data quality, consistency, and security across applications.




• Support the IT department in market surveys, solution evaluations, testing, and proof of concept (POC) activities for new or upgraded IT applications.




• Organize and conduct workshops, user training, and knowledge transfer sessions for new application rollouts or major updates.




• Participate in the entire IT application lifecycle including, but not limited to:
  
  
  
  • Application onboarding/offboarding

  
  

  • License custody and compliance tracking

  
  

  • Capacity planning and performance monitoring

  
  

  • Configuration management and documentation

  
  

  
  




• Work closely with cross-functional teams to understand business requirements and translate them into technical solutions.




• Perform application components and data management administrative operations on the application servers of Windows and Linux OS.




• Monitor application systems for performance, reliability, and security vulnerabilities.




• Collaborate with vendors and external solution providers during integration, troubleshooting, or support processes.




• Document processes, change logs, and standard operating procedures (SOPs) related to application operations.




• Participate in risk assessments, audits, and internal controls related to IT applications and data.




• Contribute to maintaining and evolution of IT application architecture.




• Contribute to continuous improvement initiatives, identifying and implementing enhancements for system usability and efficiency.

Qualifications 


Bachelor degree in Computer Science, Information Technology, Software Engineering or related





Knowledge 

• Strong knowledge of enterprise business and technical applications (ERP, CRM, Asset Management, etc.).




• Familiarity with IT service management (ITSM), especially regarding incident, change, and configuration management.




• Solid experience and skill in Linux system administration, good understanding in OS principles, file system, virtualization, container technology and common database technology.




• Solid mastery of at least one programming language in Java, C++, Python. Skills and experiences in low-code programming platform is a strong plus.




• Experience in developing or implementing data governance frameworks is a plus.




• Excellent troubleshooting, analytical, and problem-solving skills.




• Strong communication and interpersonal skills, with the ability to train and support diverse user groups.




• Ability to manage multiple tasks and priorities in a dynamic environment.