Kinaxis Planning System SME - BPFGJP00010785

Kinaxis Planning System SME


Location: KL based


Salary: Open for discussion





Key Responsibilities:


System Expertise & User Support

• Serve as the primary go-to expert for Kinaxis Maestro for the PU community, providing hands-on support to end users.




• Monitor and analyze how PU end users perform planning activities, ensuring alignment with global planning playbook standards as configured in the tool




• Address end user queries related to system functionality, troubleshooting, and best practices.




• Act as the first line of support for system defects, triage in and escalate through a defined process based on criticality and business impact as needed.




• Represent the PU in future digital enhancements as we evolve our Planning digital landscape, to include functionalities such as machine learning, AI, and Decision Intelligence.

Training & Adoption

• Conduct PU training sessions, coaching users to enhance their proficiency in Kinaxis Maestro.




• Actively participate in the global community of Planning System Subject Matter Experts, led through the Planning Centre of Excellence, to share trends, arising concerns and improvement areas across geographies




• Develop and maintain PU training materials, PU Standard Operating Procedures (SOPs), and best practice documentation aligned to the global planning operating model.




• Ensure smooth onboarding of new PU users, guiding them through planning processes within the system.




• Drive adoption of new system capabilities, ensuring effective change management.

Process Optimization & Governance

• Identify gaps or inefficiencies in how PU users apply planning process functionality within Kinaxis.




• Collaborate with global and Community of Practice teams to drive continuous improvement in planning practices as executed within Kinaxis




• Ensure adherence to global standards, policies, and governance frameworks.




• As part of the global SME community, provide feedback to IT and Process Owners on system enhancements and user experience improvements.

• Once appropriate certified, carry out agreed authoring and minor enhancements within the system to meet prioritized needs

Requirements-





Open for Malaysian only.


Education: Bachelor's degree in supply chain management, Logistics, Business, or a related field.


Experience: 5+ years of experience in Supply Chain Planning, with a strong understanding of demand, supply, and inventory planning with hands-on experience as a Contributor withing Kinaxis RapidResponse / Kinaxis Maestro

• Proven experience in Supply Chain planning with hands on experience leading teams with a digital E2E tool




• Strong analytical skills and proficiency in supply chain software (Kinaxis Maestro desirable) and ERP systems (SAP ECC, S4 Hana, JDE)




• Ability to assess planning behaviours and drive user process standardization within a tool




• Excellent process and digital problem-solving and troubleshooting abilities.




• Effective communicator with strong training and coaching skills for those in planning in Pune and in the markets




• Experience in change management and user adoption strategies.




• Ability to work cross-functionally with local, PU and global planning teams, and technical IT teams