Information Technology - Support Services Analyst II

Job Type: Contract

Work period: Full-Time

Work Rhythm: Rotational

Target: Role open to PNG only

Elevate Your Career in Information Technology - Support Services Analyst II with Airswift's client in the Oil & Gas industry

Join our client as an Information Technology - Support Services Analyst II, where you will play a crucial role in ensuring the seamless operation of IT systems for a leading organization in the technology sector. This full-time contract position offers you the opportunity to work onsite on a rotational basis and make a significant impact on our client's IT infrastructure.

Role Overview

• Perform a variety of professional, technical, and analytical duties in the operation of enterprise, client/server, and desktop computer systems and networks.
• Analyze, detect, identify, and correct technical problems and deficiencies.
• Configure and install computer hardware and software.
• Manage inventory control of IT equipment and supplies.
• Upgrade hardware and software components.
• Maintain IT hardware asset and software tracking.
• Monitor and collect data on system performance.
• Work with moderate work direction while demonstrating skills and knowledge pertinent to the position.
• Lead projects and manage/training of other team members as a senior Technical Analyst.

Skills & Qualifications

• Qualifications: Bachelor's Degree in Computer Science, Information Technology, or related field .
• Certifications: Relevant IT certifications such as ITIL are advantageous.
• Experience: Minimum 3 years of experience in IT support roles, with a focus on troubleshooting and system management.
• Software Troubleshooting: Proficient in diagnosing and resolving software issues.
• ITIL Knowledge: Familiarity with IT Infrastructure Library best practices.
• IT Infrastructure: Extensive working knowledge of IT infrastructure components.
• Hardware Troubleshooting: Skilled in identifying and fixing hardware-related problems.
• Customer Relationship Management (CRM): Experience in managing customer relationships effectively.
• Data Analytics: Ability to analyze data for performance monitoring.
• Data Administration: Knowledge in managing data effectively.

Pay & Benefits

• Competitive salary based on qualifications and experience.

Unlock your potential with Airswift. Apply now! Applications close on Wednesday, 9th July 2025.

About Airswift

Airswift is a global workforce solutions provider specializing in the engineering and technology sectors. With operations spanning over 70 countries, we boast a talent pool of over 9,000 contractors and 1,000 employees. Our unparalleled reach and expertise are unmatched in the industry. Learn more about Airswift at https://www.airswift.com/blog.