Import Export Logistics Coordinator

Airswift is looking for an Ocean Freight & Customer Service Coordinator to work on a permanent contract in Suriname with a logistics and freight forwarding company. Candidates must be based in Suriname.

JOB RESPONSIBILITIES

• Contact current and potential customers via telemarketing to support business development and generate new/repeat business.

• Deliver prompt, professional customer service by responding to queries, sending accurate quotes, and following up on shipments.

• Prepare accurate documentation for outgoing ocean freight and ensure timely delivery to customers.

• Coordinate and monitor all types of import shipments with international agents and ensure timely cargo movement and updates.

• Liaise with agents worldwide to secure the best rates and routes for cargo.

• Support the Sales Team with administrative tasks, customer leads, and shipment feedback.

• Assist in resolving customer queries related to delays, rates, missing cargo, or documentation.

• Work with customs brokers, insurance, and credit departments to ensure all paperwork, insurance, and approvals are in place.

• Coordinate weekly LCL consolidation, ensuring proper documentation is received on time.

• Enter and manage shipment details in logistics software (Magaya), including Bills of Lading, cargo labeling, and final shipping documents.

• Support container booking, loading schedules, and liaise with warehouse and haulers for timely dispatch and delivery.

• Provide documentation and declaration for Dangerous Goods if certified, and coordinate insurance as required.

• Maintain close collaboration with Customs, Sales, Warehouse, and Collections departments to ensure seamless shipping and billing processes.

JOB QUALIFICATIONS

• Minimum of 2 years’ experience in the cargo, logistics, or freight forwarding industry.

• Five HAVO/GCE/CXC passes, including Mathematics and English.

• A course in Freight Forwarding or Logistics is desirable.

• Proficiency in logistics systems (e.g., Magaya), Microsoft Office, and other industry tools.

• Knowledge of ocean freight operations, customs procedures, and documentation requirements.

• Must be fluent in Dutch and English.

• Strong customer service and communication skills.

• Familiarity with GPS/GIS or geographic knowledge is an asset.

• Dangerous Goods handling certification is a plus.

ABOUT AIRSWIFT 

Airswift serves as a strategic partner to our clients in STEM industries. We offer a turnkey workforce solution to acquire, mobilize and employ top talent in over 70 countries. With 800 employees in over 60 offices worldwide, 7,000 contractors and a candidate database of 1.5m specialists, our geographical reach and pool of available talent, experience and expertise is unmatched in the industry. We are proud to serve as a trusted advisor to clients looking to expand their operations internationally and offer employer of record services, payroll outsourcing, as well as HR consulting.

#LI-MP2