WCS Application Support Engineer in Springfield
Job Description
Role – WCS Application Support Engineer
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Duration – Long term Contract
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Interview – Phone and Webex
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Location – Springfield , IL
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Job Description
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3–5 years of experience in Application Support / Technical Support roles within enterprise production environments.
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2+ years of hands-on experience with IBM WebSphere Commerce Suite (WCS) 8.x or similar E-Commerce Platforms.
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Strong experience troubleshooting Production E-Commerce Application Issues across order processing, checkout, payment, product catalog, inventory, and session management.
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Hands-on experience troubleshooting Order Processing Failures, Payment Gateway Issues, Shopping Cart, Checkout, and Session Management Problems.
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Experience troubleshooting Product Catalog and Inventory Synchronization issues between WCS and upstream/downstream systems.
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Experience with Cache Invalidation, Product Data Refresh, and Application Performance Optimization.
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Strong experience monitoring and managing Scheduled Jobs, Batch Processes, and WCS Scheduler.
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Experience with Feed File Processing and Data Integration Workflows.
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Working knowledge of DB2, Oracle, or SQL Server with basic SQL skills.
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Experience performing Database Health Checks, Connectivity Validation, Connection Pool Monitoring, and Basic Database Performance Analysis.
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Basic knowledge of Linux/Unix systems and Command-Line Operations.
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Strong understanding of HTTP/HTTPS, Load Balancers, Web Servers, and Multi-Tier Application Architecture.