Warranty Customer Service/Handyman Specialist

Job DescriptionJob Description

Beverly Homes is a second- family-owned business located in Conway, South Carolina that delivers quality homes with exceptional customer care. With over 15 area communities in Horry and Georgetown counties and 50 years of local real estate, construction, and market knowledge Beverly Homes is fulfilling new home dreams every day.

We are seeking a detail-oriented and proactive New Home Construction Warranty Specialist to join our team. This role is primarily responsible for performing post-construction, hands-on repairs and managing client relations to ensure customer satisfaction.

The ideal candidate has excellent customer service and communication skills, an understanding of residential construction, and the ability to complete home repairs and final touch-ups efficiently.

Responsibilities:

• Meet with homeowners to assess repair needs, explain warranty coverage, and set clear expectations.
• Assess each item to determine if it is covered and what actions need to be taken to make the repair.
• Address homeowners concerns by explaining warranty terms, building codes and company policies.
• Providing excellent customer service, addressing concerns, and working towards positive outcomes for homeowners.
• Inform the appropriate subcontractor when they have an item to address and coordinate with them for timely repairs.
• Complete hands-on repairs for homeowners under warranty.
• Performs or manages repairs, ensures customer satisfaction, and has strong construction knowledge.
• Order and monitor deliveries of materials.
• Keep accurate notes and inform the Warranty Coordinator of any progress.
• Work with the Warranty Coordinator to ensure items are addressed within a timely manner.
• Assist the construction team in final punch list items before homeowner walkthroughs.
• Work closely with subcontractors to ensure timely and high-quality completion of all outstanding items.
• Ensure timely and high-quality completion of final punch list tasks before homeowner walkthroughs.
• Communicate effectively with project managers, superintendents, and trade partners to ensure a seamless transition from construction to occupancy.

Requirements

• Experience: 2+ years in construction, warranty management, or a related field.
• Knowledge: Familiarity with construction practices, homebuilding materials, tools and warranty processes.
• Hands-on skills for touch-ups and repairs.
• Strong problem-solving and organizational abilities.
• Excellent customer relations skills, with the ability to build trust, address concerns effectively, and ensure a positive homeowner experience.
• Ability to manage multiple tasks and deadlines in a fast-paced environment.
• Ability to work with tools and other building materials.
• Valid, clean driver’s license to drive company vehicle.
• Ability to lift up to 50 lbs.
• Ability to conduct on-site inspections.
• Comfort with climbing ladders and performing hands-on work.
• Must be up to date on current technological methods of communication, including email, text messaging, and online calendar.

If you have a passion for residential construction, a keen eye for detail, and a commitment to customer satisfaction, we’d love to hear from you!

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance