VTC Field Support Specialist - TS/SCI w/ FS Poly Required
Job DescriptionJob Description
Total Compensation range of $38,757 - $49,080 per year
Compensation package includes 100% company Funded BCBS Health, Dental and Vision Insurance Plan. 3 weeks PTO, 11 Government Holidays and more......Sound Engineering Solutions is excited to announce a Sign-On Bonus for the successful candidate hired for this role! Join our team during this festive season and enjoy a rewarding career with additional perks.
Active & Current TS/SCI with Full Scope Poly REQUIRED!!!
Job Title: VTC Field Support Specialist
Location: Columbia, MD
Key Responsibilities:
- Installing, operating, maintaining, repairing and modifying end user devices such as personal computers, thin-clients, network interface cards, phones, monitors, printers, telephones, printers, pagers, and radios.
- Performing a variety of maintenance and technical support on devices, integrated systems and subsystems, and install/configure software at customer and/or field locations.
- Troubleshooting and solving technical issues related to end user equipment hardware and software
- Ensuring customer satisfaction is achieved.
Qualifications:
Active & Current TS/SCI with Full Scope Poly REQUIRED!!!
- High school/GED and a minimum of four (4) years of experience. Equivalent education and experience: Associate's degree and two (2) years of experience.
- Highly skilled in installing, repairing and troubleshooting VTC devices and systems
- Demonstrated ability to read and understand technical manuals and schematics
- Able to manage time and priorities effectively
- Able to work efficiently with minimal supervision
- Proficient in working with end-users remotely
- Familiar with Active Directory security and policies
- Excellent analytical and problem solving skills
- Outstanding communication skills to relate with team members and support workers
DoD 8570 IAT Level 1 Certification