Upper Level 2 - Level 3 Technical Support Engineer in Westbrook

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Job DescriptionJob Description

Upper Level 2 - Level 3 Technical Support Engineer Portland, ME (Onsite)

Location: Portland, Maine (Onsite)
Job Type: Full-Time

Join Netsurit Where Technology Meets Ambition

Step into the future with Netsurit, ranked #305 on Inc. 5000 Americas Fastest-Growing Private Companies and winner of the 2024 Global MSP501 Top 500 Managed Service Providers!

We are not just solving IT problems we are shaping the future of AI-powered innovation. Help us design, implement, and scale intelligent solutions that empower businesses to automate processes, uncover insights, and accelerate growth. You will leverage tools like Microsoft Copilot, Azure AI, and custom machine learning models to turn data into meaningful business outcomes.

Please share your experience and knowledge in AI as part of your application we would love to see how you can help us drive what's next!

About the Role:

As a Level 3 Technical Support Engineer, you will be the go-to expert for advanced technical challenges, delivering high-end proactive and reactive support for Netsurit's client portfolio. You'll lead projects, mentor junior consultants, and ensure client environments are secure, resilient, and future-ready.

What You will Do:

• Design and implement projects based on client requirements and scope
• Perform infrastructure security analysis and reporting
• Create client documentation and policy design
• Manage incidents, problems, and service requests using ITIL best practices
• Apply Change Management where necessary
• Deliver technical workshops and mentor junior team members
• Stay ahead of emerging technologies and AI-driven solutions

What we are looking for:

• 5+ years in IT & Networking with formal IT qualifications (Microsoft role-based certifications )
• Hands-on experience with Microsoft technologies: Office 365, Microsoft 365, Azure, Hyper-V / VMware
• Strong knowledge of TCP/IP networking, VLANs, firewalls, managed switches, and routers
• Solid understanding of network security, malware/ransomware prevention
• Familiarity with ITIL Framework and ITSM systems
• Minimum 1-year onsite experience at a client location
• Passion for IT, strong problem-solving skills, and eagerness to learn and grow

Bonus Points For:

• Experience with AI technologies (Microsoft Copilot, Azure AI, ML models)
• Project leadership and client consulting experience

Why Netsurit?

Work with cutting-edge technologies and AI innovation
Be part of an award-winning, fast-growing global MSP
Opportunities for professional development and certifications
Collaborative team culture that values your ideas
Competitive compensation and benefits

Artificial Intelligence Innovation:

Join Netsurit at the forefront of AI transformation—where technology meets ambition. Help us design, implement, and scale intelligent solutions that empower our clients to automate processes, uncover insights, and accelerate growth. Leverage tools like Microsoft Copilot, Azure AI, and custom machine learning models to turn data into meaningful business outcomes. Be part of a team that’s shaping the future of AI-powered innovation.

Please share your experience and knowledge in AI as part of your application we’d love to see how you can help us drive what’s next.

Note to Agencies

Principals only. No recruiters, no agencies, no unsolicited services.

Company DescriptionU.S. Computer Connection is a Managed Service Provider that provides expertise in the design, assembly, and support of network infrastructures of all sizes, and addresses the ever-changing needs of today's businesses.

Why Join U.S. Computer Connection:

We pride ourselves on retaining our employees, giving them the opportunity to build their skills and expand their horizons. We also understand that the quality of work put in by our team members deserves a salary and benefits to match, therefore, our full-time employees are eligible to receive and participate in the following exceptional benefit package:

- Competitive compensation
- Generous Health benefits
- Long Term and Short Term Insurance
- 401k with a very generous match
- Generous paid time off
- Job related education assistance and certification program
- Excellent work environmentCompany DescriptionU.S. Computer Connection is a Managed Service Provider that provides expertise in the design, assembly, and support of network infrastructures of all sizes, and addresses the ever-changing needs of today's businesses. \r\n\r\nWhy Join U.S. Computer Connection:\r\n\r\nWe pride ourselves on retaining our employees, giving them the opportunity to build their skills and expand their horizons. We also understand that the quality of work put in by our team members deserves a salary and benefits to match, therefore, our full-time employees are eligible to receive and participate in the following exceptional benefit package:\r\n\r\n- Competitive compensation\r\n- Generous Health benefits\r\n- Long Term and Short Term Insurance\r\n- 401k with a very generous match\r\n- Generous paid time off\r\n- Job related education assistance and certification program\r\n- Excellent work environment

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.