TISH Site Manager/Subsidy Analyst

Job DescriptionJob Description

Treasure Island Supportive Housing provides long-term supportive housing services to over 110 formerly homeless families across 4 housing programs: Star View Court Permanent Supportive Housing, Project based voucher housing, Scattered Site housing, and Housing Plus programs.  Program participants are formerly homeless/low income families with children and/or diabled family members. TISH case managers provide case management, counseling, and family self-sufficiency services that includes assisting program households with completing annual and interim subsidy recertifications in coordination with San Francisco’s Department of Homelessness and Supportive Housing (HSH).

The TISH Site Manager/Subsidy Analyst provides high-level daily oversight of TISH housing subsidy payment operations including assisting TISH staff and program households with payment discrpencies. This role oversees accuracy of program reports, tenant rent payment ledgers and rent subsidy account payables and serves as a liaison between internal departments, HSH, local housing authorities, and program participants per local, federal, and funding source requirements.

The Site Manager will support the Program Director in planning, managing, and evaluating service delivery, operations, and processes. The Program Analyst's responsibilities

include conducting research, analyzing complex data sets and systems, identifying trends, and preparing reports and recommendations. You will also be responsible for drafting policies and procedures, assisting with budgeting processes, tracking and evaluating operational and program performance, and identifying and resolving any issues. As the Program Analyst, you should be able to provide expert guidance to optimize systems, procedures, and processes, evaluate operational and program effectiveness and develop solutions to make improvements or

address performance issues. An outstanding Program Analyst should have strong project management, analytical thinking, and problem-solving skills

• Maintain and update an Excel-based tracking and reporting system for program participant rental accounts with real-time reconciliation.
• Prepare and submit timely monthly subsidy payment invoices including making invoice corrections and updates as required by accounts payable staff and/or HSH.
• Input and update participant data in internal property management software and local HMIS databases; ensure changes are made in accordance with internal organizational and funding agency requirements.
• Recommend and implement process improvements and system updates that enhance efficiency and compliance tracking.

• Serve as first point of contact for landlords, , and staff regarding subsidy-related questions, issues, and disputes.
• Provide timely, professional, and courteous communication to internal and external stakeholders to facilitate resolution of issues and ensure transparency in program operations.
• Actively participate in internal and external team meetings and support initiatives across the department and broader organization.
• Regularly audit subsidy records to ensure accuracy and identify potential compliance issues or report errors. Maintain case records and statistics and prepare regular reports for funders.
• Serve the TISH designated staffperson ensuring participant children enrolled in school and connected to the appropriate services within the community as required by the education subtitle of the McKinney-Vento Act.
• Personal cell phone required for multifactor authentication.

• Perform other duties as assigned.

• Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The job location is on Treasure Island, San Francisco.

Education & Experience

• BA Degree in business management, accounting, social work or related field
• Minimum 2 years working experience and solid knowledge of HUD housing program regulations and related local subsidy programs.
• Solid experience maintaining spreadsheet data, generating new spreadsheet reports, reviewing data for accuracy, understanding of rent calculation methodologies and subsidy accounting.

Education & Experience continued

• Experience working with homeless, substance abusing, mental health, HIV/AIDS populations.
• Experience billing coding and submissions to accounts payable

Knowledge, Skills & Abilities

• Knowledge of San Franciso’s community resources for families transitioning from homelessness, including San Francisco’s homeless services and housing systems.
• Knowledge of issues facing homeless families, including substance use, mental health, and crisis intervention strategies.
• Ability to design systems and processes to track data and monitor accuaracy.
• Ability to meet fiscal and accounting deadlines
• Ability to work with the case management team to provide holistic support services.

• Crisis Intervention Skills.

• Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in cross-cultural situations.

Prerequisites Required Prior to the First Day of Employment:

Fingerprints:    Required    

TB Screening -

Negative Tuberculosis Test:     N/A

First Aid

Certificate:       N/A

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Occational bending, standing, stooping, kneeling, reaching, twisting, and walking.
• Occational lifting, pushing, and pulling.
• Frequent repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.

• Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

·       The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and extensive reading.

·       Driving is not required for this position.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Contact with clients who may have behavioral and psychiatric problems.   Behaviors may include shouting, use of profanity, inappropriate behavioral choices.
• Noise level in work environment is usually moderate and consistent with a normal office setting.
• Work environment is in a building which is home to /clients.  There may be exposure to personal possessions/artwork which may be offensive when entering a client's private space.

·       Occasionally exposed to perfume or scents in personal care products used by clients.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

CATHOLIC CHARITIES IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER and is committed to providing equal employment without regard to race, color, creed, religion, , ancestry, , sex, , , legal domicile status, veteran status, or AIDS/HIV status or any other characteristic protected under federal or state law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Company DescriptionCatholic Charities is one of the largest, oldest, and most comprehensive nonprofit human services organizations in Northern California, annually reaching more than 60,000 vulnerable individuals of all faiths in San Francisco, San Mateo, and Marin Counties. With a staff of approximately 450, reaching peaks of nearly 600 with seasonal hires, a budget of $54.3 million, and a current governing board of 27, this venerable, fully-accredited, independent 501(c)(3) nonprofit addresses some of the most pressing community needs – homelessness, poverty, immigration, inequality, hunger, aging in isolation, and communicable disease -- to name a few – with compassion and services of highest quality.

CATHOLIC CHARITIES IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER and is committed to providing equal employment without regard to race, color, creed, religion, , ancestry, , sex, , , legal domicile status, veteran status, , or AIDS/HIV status or any other characteristic protected under federal or state law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Company DescriptionCatholic Charities is one of the largest, oldest, and most comprehensive nonprofit human services organizations in Northern California, annually reaching more than 60,000 vulnerable individuals of all faiths in San Francisco, San Mateo, and Marin Counties. With a staff of approximately 450, reaching peaks of nearly 600 with seasonal hires, a budget of $54.3 million, and a current governing board of 27, this venerable, fully-accredited, independent 501(c)(3) nonprofit addresses some of the most pressing community needs – homelessness, poverty, immigration, inequality, hunger, aging in isolation, and communicable disease -- to name a few – with compassion and services of highest quality.\r\n\r\nCATHOLIC CHARITIES IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER and is committed to providing equal employment without regard to race, color, creed, religion, , ancestry, , sex, , , legal domicile status, veteran status, , or AIDS/HIV status or any other characteristic protected under federal or state law.\r\n\r\nPursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.