TikTok Commerce-Logistics Operations Manager, Cross-border Operations
About UsTikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join UsCreation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.Join us. About the TeamThe Supply Chain and Logistics team plays a vital role in ensuring a strong and efficient supply chain and logistics infrastructure that drives business growth and enables global expansion. They provide business planning guidance and logistics strategy assistance to existing businesses, helping them optimise their operational efficiency. We are looking for an experienced logistics operations manager to manage the overall carrier performance for the global selling business. Responsibilities- Overseeing the cross-border logistics operation, including (but not limited) to courier delivery, warehouse fulfillment, reverse logistics, reverse warehouse, import clearance; Responsible for end-to-end logistics performance in different logistics modes;- Building and managing key strategic relationships with Key Business Partners, 3PLs, and Logistics Providers; - As of the owner of SOP, responsible for operation performance indicator (KPI), deep the root cause of issue, feedback on the expected solution and business impact to solutions, providing short-term solution/support to the biz before long fixing is in place, driving the result until change deployment;- Conduct market and industry research, develop operation plans to address issues; - Manage day-to-day operations, track record of high performance and team improvement. Minimum Qualifications- Bachelor’s degree or higher, preferably with engineering, science, logistics transportation, or operations management background;- Excellent understanding of any segment of logistics operation, including (but not limited to) data integration, first mile pickup, parcel sorting, linehaul, courier delivery, return process, and import clearance;- Solid working experience and relationship in 3PL management, preferably with courier(s);- Self-motivated and results-driven, analytical and data-driven. Preferred Qualifications- Solid working experience in platform logistics, with deep understanding and working relationships with major courier companies;- Fair understanding of e-commerce marketplace operation and governance policy;- Demonstrate proficiency in Excel, with a preference for candidates with strong data analysis skills;- Able to do short-term business travel within Europe and UK;- Fluent in Mandarin Chinese, both written and spoken, in order to closely partner with logistics service providers in China.