Tier 2 IT Support Engineer / Systems Administrator in Winder

Job DescriptionJob Description

Tier 2 IT Support Engineer / Systems Administrator

Company: Redd E-Systems, LLC
Location: Winder, GA
Job Type: Full-Time
Work Environment: Hybrid / Onsite as needed

About Redd E-Systems

Redd E-Systems provides enterprise-grade IT solutions for small and medium businesses. We focus on doing the job right, communicating clearly, and building long-term trust with our clients. Our team works closely together to troubleshoot problems, improve client environments, and deliver practical technology solutions with integrity and high character.

We are looking for a Tier 2 IT Support Engineer / Systems Administrator who can handle escalated support tickets, perform onsite work professionally, and assist with desktop, server, network, and cloud deployments.

Position Summary

The Tier 2 IT Support Engineer will be responsible for supporting client environments across desktops, servers, networks, Microsoft 365, backups, and security systems. This role requires a strong foundation in IT troubleshooting, customer service, documentation, and hands-on technical work.

The ideal candidate should be comfortable working independently on many Tier 2 issues while also knowing when to escalate or ask for help. This person will interact directly with clients onsite and remotely, so professionalism, communication, attention to detail, personal presentation, and a strong self-learning mindset are critical.

Key Responsibilities

• Provide Tier 2 technical support for client workstations, servers, networks, printers, applications, and cloud services.
• Troubleshoot Windows desktop and laptop issues, including hardware, operating system, software, profile, and performance problems.
• Configure, manage, and troubleshoot Active Directory, including users, groups, permissions, Group Policy, DNS, DHCP, and file shares.
• Administer and support Microsoft 365, including Exchange Online, SharePoint, OneDrive, Teams, Entra ID, licensing, MFA, and user management.
• Assist with server administration, including Windows Server maintenance, updates, permissions, storage, backups, and basic virtualization tasks.
• Configure and troubleshoot network equipment, including firewalls, switches, wireless access points, VLANs, VPNs, routing, NAT, and network security policies.
• Support and monitor backup systems, including backup job status, failure remediation, restore testing, and documentation.
• Perform onsite work for clients, including desktop deployments, equipment replacement, network deployments, troubleshooting, and project work.
• Assist with network and infrastructure deployments, including cabling coordination, firewall/switch configuration, wireless setup, and workstation/server cutovers.
• Perform clean, professional onsite work, including careful cable management, labeling, equipment placement, and cleanup.
• Ensure client environments are left better than they were found, including organized cabling, neat workspaces, removed packaging, and clear documentation of changes made.
• Take pride in the physical presentation of IT work, especially racks, network closets, desktops, docks, monitors, and cabling.
• Present yourself professionally during onsite visits, including being well dressed, presentable, courteous, and prepared to make a strong impression on clients.
• Research technical issues using vendor documentation, best practice guides, knowledge base articles, release notes, and other reliable technical resources.
• Build, use, or maintain lab environments when helpful to test configurations, validate solutions, and improve understanding before applying changes in client environments.
• Help turn research, troubleshooting experience, and lessons learned into repeatable processes, documentation, and better client outcomes.
• Document work clearly in tickets, including what was done, why it was done, and any follow-up needed.
• Communicate professionally with clients through phone, email, remote sessions, and onsite visits.
• Follow internal processes, checklists, and escalation procedures.
• Work with Tier 1 and Tier 3 team members to resolve issues and improve client environments.
• Identify recurring problems and recommend long-term solutions.

Required Skills and Experience

• Experience in a Tier 2 IT support, systems administrator, network support, or similar technical role.
• Basic to intermediate understanding of network fundamentals, including:
• • TCP/IP
  • DNS
  • DHCP
  • VLANs
  • Routing
  • NAT
  • VPNs
  • Firewall rules and security policies
• Experience managing Windows Server environments.
• Experience with Active Directory, Group Policy, user permissions, and file shares.
• Experience administering Microsoft 365 services.
• Ability to troubleshoot workstation, server, network, and cloud-related issues.
• Familiarity with backup systems and basic disaster recovery concepts.
• Ability to research unfamiliar technical issues and apply findings carefully.
• Ability to go onsite and represent the company professionally.
• Strong attention to detail, especially with cabling, equipment layout, labeling, and the overall appearance of client environments.
• Ability to complete onsite work neatly and professionally without leaving behind clutter, loose cabling, or avoidable cleanup for the client.
• Professional appearance and communication when representing the company onsite.
• Strong written and verbal communication skills.
• Strong documentation habits and attention to detail.
• Ability to prioritize tasks, manage time, and follow through to completion.
• Willingness to learn, ask questions, and work closely with the team.

Skills

• Experience working for a managed IT services provider, IT support company, or multi-client environment.
• Experience with Fortinet, SonicWall, Cisco, Ubiquiti, Meraki, or similar network equipment.
• Experience with Hyper-V, VMware, or other virtualization platforms.
• Experience with RMM tools, PSA/ticketing systems, endpoint protection, and remote support tools.
• Experience with backup platforms such as Datto, Veeam, Axcient, Cove, or similar.
• Basic understanding of cybersecurity best practices, including MFA, least privilege, endpoint protection, patching, and firewall security.
• Experience performing workstation deployments, server migrations, Microsoft 365 migrations, or network upgrades.
• Ability to quickly research, learn, and sharpen technical skills by reading vendor documentation, best practice guides, knowledge base articles, release notes, and technical forums.
• Willingness to build or use personal lab environments to test configurations, validate troubleshooting steps, and deepen understanding of technologies before applying them in client environments.
• Strong self-learning mindset with the ability to turn research into repeatable processes, documentation, and better client outcomes.

Specialized Client Software Support

Many of our clients use specialized engineering, surveying, design, mapping, and photogrammetry applications. Experience supporting software such as Bentley MicroStation, Autodesk products, Trimble, OpenRoads, Pix4Dmapper, TerraScan, TopoDOT, or similar applications is .

Candidates do not need to be expert users of these platforms, but they should be comfortable installing, troubleshooting, supporting licensing issues, coordinating with vendors, and understanding the workstation, network, storage, and backup requirements that these applications often depend on.

Desired experience includes troubleshooting issues related to:

• Software installation and updates
• Licensing and activation
• User profiles and permissions
• File access and shared project data
• GPU and workstation performance
• Large CAD files, point clouds, aerial imagery, survey data, and project files
• Vendor support coordination

What We’re Looking For

We are looking for someone who is technically capable, dependable, and professional. This role is not just about fixing computers. It is about helping clients feel confident that their systems are being handled by someone who is careful, honest, and competent.

The right candidate will:

• Take pride in doing quality work.
• Communicate clearly with clients and teammates.
• Show good judgment when troubleshooting.
• Be comfortable onsite with clients.
• Be well dressed, presentable, and professional when representing the company.
• Care about the small details, including clean cabling, organized equipment, and professional-looking installs.
• Treat every client environment with respect and make sure our work improves the space rather than just “getting it working.”
• Leave desks, network closets, server rooms, and work areas cleaner, more organized, and better documented than they were found.
• Document work thoroughly.
• Follow processes while helping improve them.
• Know when to escalate instead of guessing.
• Care about client satisfaction and long-term solutions.
• Be proactive about learning and improving technical skills through research, vendor documentation, best practice guides, and hands-on testing.
• Be willing to build out lab environments or test scenarios when needed to better understand a technology, troubleshoot an issue, or validate a solution.
• Care about developing expert-level processes so our clients receive thoughtful, well-tested, and professional support.

We are looking for someone who is proactive about sharpening their technical skills and does not rely only on what they already know. The right candidate should be comfortable researching issues, reading vendor documentation, reviewing best practice guides, studying knowledge base articles, and building out lab environments when needed to test and validate solutions. Our clients depend on us to provide expert guidance, reliable processes, and well-thought-out recommendations, so this role requires someone who is committed to continuous learning and turning that knowledge into better outcomes for our clients.

Example Projects and Tasks

• Deploying new desktops, laptops, docks, monitors, and user profiles.
• Troubleshooting network connectivity, VPN, DNS, DHCP, and firewall issues.
• Configuring Microsoft 365 users, mailboxes, groups, MFA, and Teams settings.
• Managing Active Directory users, security groups, file permissions, and Group Policy.
• Assisting with firewall, switch, wireless, and VLAN deployments.
• Organizing and cleaning up cabling in network closets, desks, racks, and equipment areas.
• Responding to backup alerts and confirming successful backups.
• Performing onsite troubleshooting for client offices.
• Supporting server maintenance, updates, and basic virtualization tasks.
• Assisting with client technology upgrades and infrastructure improvements.
• Supporting specialized client applications used in engineering, surveying, CAD, mapping, photogrammetry, and point cloud workflows.
• Researching vendor documentation and best practices to troubleshoot unfamiliar issues or validate solutions.
• Building or using test/lab environments to strengthen technical understanding and improve client-facing processes.

Requirements

• Valid driver’s license and reliable transportation.
• Ability to travel onsite to client locations as needed.
• Ability to lift and carry typical IT equipment such as desktops, monitors, UPS units, and networking hardware.
• Ability to pass any required background checks.
• Professional appearance, communication, and conduct when representing the company onsite.

Compensation

Compensation is based on experience, technical ability, and fit for the role.

How to Apply

Please submit your resume and a brief note describing your experience with Microsoft 365, Active Directory, Windows Server, network troubleshooting, onsite client support, and researching or learning new technologies. We are especially interested in candidates who can explain how they approach troubleshooting, documentation, client communication, professional onsite work, and continuous technical improvement.

Company DescriptionRedd E-Systems delivers enterprise-grade IT solutions to small and medium businesses. We value integrity, high character, and a team-driven approach to solving complex IT challenges for our clients.Company DescriptionRedd E-Systems delivers enterprise-grade IT solutions to small and medium businesses. We value integrity, high character, and a team-driven approach to solving complex IT challenges for our clients.