Terminal Operations Manager

Job Description

Summary: The General Manager of Terminal Services develops and maintains positive customer relations by understanding customer needs, contract terms and conditions, and by implementing and executing plans to address those needs. The GM directs a union workforce in the execution of stevedore activities for port terminal cargo. Safety, Customer Service, Production and Labor Relations are the areas of focus for this position. This position supports an onsite 24 hour, 7 day work week.

Responsibilities:

• Management clerks, chief clerks, and foreman in their work assignments and evaluate the performance of all employees under your direction.
• Participate in the development and Implementation of company safety policies and procedures.
• Actively manage and monitor the safety of your operation, ensuring safety of all employees.
• Identify training opportunities of staff as needed.
• Determine work needs for each shift and assign such work to the workforce.
• Manage and implement daily operational changes to improve efficiency and quality of work.
• Reassign labor to other locations or work assignments based on operational need.
• Manage inventory and ordering process.
• Select and evaluate labor including foreman for your operations.
• Ensure work directives are documented and communicated timely.
• Engage in an interactive process with labor, as necessary, regarding reasonable accommodation of disabilities.
• Participate in the interview process for potential steady employees and make recommendations.