Terminal Manager - Trucking in Phoenix

Job DescriptionJob Description

The Terminal Manager is responsible for the leadership, safety, and financial performance of a logistics operation supporting on-site customers. This role oversees a fleet operation of 60+ employees and independent contractors, ensuring the safe, compliant, and on-time delivery while meeting stringent quality and performance standards.

The Terminal Manager is fully accountable for revenue, cost control, fleet operations, workforce leadership, safety and DOT compliance, equipment maintenance, and inventory accuracy. This position partners closely with customers, drivers, vendors, and regional and corporate leadership to deliver consistent service, protect assets, and drive continuous improvement in a high-volume, time-sensitive environment.

Key Responsibilities

Fleet Operations & Financial Performance

• Lead daily operations to ensure on-time, damage-free delivery to customers
• Manage fleet revenue, operating costs, and equipment utilization to maximize profitability
• Analyze operational and financial performance metrics to identify efficiency improvements
• Ensure timely resolution of delivery exceptions, service disruptions, and customer escalations
• Identify opportunities to grow revenue, expand fleet capacity, and improve operational margins
• Ensure all purchasing and accounts payable activities comply with company policies and controls

Leadership & Workforce Management

• Ensure appropriate staffing levels to support fluctuating customer production and delivery volumes
• Direct, coach, and develop drivers, supervisors, and support staff
• Oversee recruiting, hiring, onboarding, performance management, and disciplinary actions
• Establish clear expectations for productivity, quality, safety, and customer service
• Assist the Regional Director in mentoring staff and sharing best practices across the network

Safety, Compliance & Risk Management

• Champion a safety-first culture aligned with DOT regulations and OEM requirements
• Ensure compliance with Hours-of-Service, CSA standards, and all applicable DOT regulations
• Review CSA violations and administer corrective action in coordination with the Safety Department
• Oversee accident investigations, worker injury reporting, and corrective action plans
• Develop and enforce local safety procedures to protect drivers, equipment, and customer’s property
• Respond effectively to emergencies, service disruptions, and incident escalations

Equipment Maintenance & Asset Protection

• Ensure all company equipment meets preventive maintenance (PM) schedules
• Monitor maintenance spend to remain within monthly budget targets
• Reduce equipment downtime, roadside failures, and out-of-service events
• Protect quality through proper equipment condition and handling standards
• Ensure customer inventories are accurately reflected in operating system and resolve discrepancies promptly

Customer Quality, Claims & Vendor Management

• Build and maintain strong relationships with customers, staff, and vendors
• Proactively manage customer communications related to service performance and exceptions
• Oversee damage reporting, cargo claims, exception reviews, and quality improvement plans
• Ensure timely reporting of claims, accepted damages, and quality feedback to corporate and regional leadership
• Monitor vendor and contractor performance for safety, quality, and compliance

Reporting & Corporate Communication

• Provide accurate and timely reporting on:
• Staffing and capacity planning
• Revenue, cost, and budget performance
• Safety metrics, damages, and claims
• Inventory accuracy and operational risks
• Support audits and internal reviews by maintaining accurate documentation and compliance

Core Competencies

• Safety and compliance leadership
• Customer focus and quality mindset
• Operational and financial discipline
• People development and accountability
• Continuous improvement and scalability