Technician, Installation in Edinburgh
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Job Description
The Level 2 Team is considered the face of IT and for our clients the window to the wider technology groups. Its responsibilities lie predominately in resolving BAU tickets created by the Level 1 Team and reacting to escalations. \n Please note this is a 12 month fixed term contract \n\n Provide swift and professional deskside IT support for both Windows and MAC \n Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions \n Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels \n Collaborate with other support groups across global locations to help troubleshoot client issues \n Utilize tools for building, monitoring and troubleshooting client devices \n Participate in Disaster recovery testing exercises \n Upholding procedures for logging, reporting, and statistically monitoring desktop operations \n Excellent proven track record supporting clients in a financial environment \n Flexible and proactive with a "will do' attitude \n Competitive salary and benefits package \n Private health scheme including Private Medical, Dental, Optical and Holiday Travel Insurance that are applied according to company policy; \n Extra vacation days; \n Opportunities to learn and develop: training programs; \n & \n Here at the Stefanini Group, we value plurality and equity, regardless of , , , , ancestry, , gender, and nationality.
We are the Stefanini group, a global tech consulting company of Brazilian that believes in the power of people to transform businesses through technology. \n We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects. \n More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.
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