Technical Support Specialist in Sioux Falls

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Job DescriptionJob DescriptionJob Title: Technical Support Specialist.
Job Location: U.S. Geological Survey (USGS) Earth Resources Observation and Science (EROS) Center 47914 252nd St Sioux Falls, SD 57198
Job type: Full Time.
Requirements:

• • Minimum 1-3 years of proven experience in a technical support
  • Background Investigation Clearance: Ability to successfully pass a background investigation.
  • Mandatory Security Training Completion: Successfully completed the necessary training
  • Statement of Responsibility (SOR) Acknowledgment: Willingness and ability to sign a Statement of Responsibility confirming adherence to applicable Rules of Behavior and other Information Security policies.
  • Clearance for Unsupervised System Access: Must qualify for and maintain clearance for unsupervised access to USGS systems. This includes, but is not limited to, basic network, internet, or email access, as well as access for IT Support services, custom application development/maintenance, and IT system management/oversight (both on-site and off-site).

Duties:

• Provide Tier 1 & 2 Help Desk Support: Serve as the primary point of contact for federal employees and contractors, resolving a wide range of technical issues related to desktop equipment, software (Windows, Mac, Linux), and peripherals.
• Troubleshoot & Resolve IT Problems: Diagnose and fix hardware, software, network, and system performance issues, escalating complex problems to appropriate specialists when necessary.
• Install & Configure Systems: Perform setup, installation, and configuration of new computers, servers, workstations, and software applications.
• Manage User Accounts & Access: Assist with user account setup, administration, and access control for various IT systems.
• Maintain IT Infrastructure: Provide support for the maintenance of operating systems, common-use software, and peripheral devices.
• Conduct Data Backups: Perform and maintain required file backups to ensure data integrity and prevent loss.
• Monitor System Performance: Assist in monitoring the health and performance of computer systems and networks, addressing minor issues proactively.
• Document Procedures: Maintain clear and accurate documentation of IT procedures, troubleshooting steps, and operational logs.
• Support Training Activities: Coordinate or assist in providing technical instruction and support for both EROS-developed and vendor-supplied software systems.
• Ensure IT Security Compliance: Implement and adhere to all identified DOI/USGS system management and security settings on microcomputer equipment and systems.

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