Technical Support Specialist - Lab Equipment in Cambridge

Job Description

Technical Support Specialist – Lab Equipment

Hands-on technical support role supporting laboratory instruments, software and consumables, with regular customer travel across the UK, Europe and the US.

About the company

• Growing life-sciences supplier supporting labs with sample storage, identification and handling solutions
• Products include laboratory instruments, software and consumables used across biobanks, research, biotech and pharma
• Small, professional, close-knit team with a strong reputation for service and product quality

About the role

• Provide technical support to new and existing customers across the full product range
• Diagnose, repair and service laboratory equipment on customer sites and in-house
• Regular travel to customer locations
• Support customers via email and phone when required
• Manage spare parts inventory and coordinate orders
• Work with manufacturing and product teams on faults, improvements and new products
• Test products and perform quality/functional checks prior to sale
• Configure laptops and install software for use with equipment

Your previous experience

• Experience repairing and servicing equipment (in-house and on customer sites)
• Local to Cambridge and happy with some global travel
• Strong troubleshooting, problem-solving and logical thinking skills
• Direct customer technical support experience
• Comfortable working independently and as part of a team
• Highly organised with strong attention to detail
• Confident communicator with good listening skills
• Competent with computers, operating systems and major software tools
• Full UK driving licence, clean record
• Professional, discreet and able to represent the brand on-site

Package

• £35,000 – £40,000 base salary + bonus (DOE)
• Excellent progression routes as the company grows
• 25 days holiday + bank holidays
• Company pension