Technical Support Specialist in Cincinnati

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Job Description

Company - Our client is a globally recognized engineering and professional services firm known for delivering innovative solutions across infrastructure, technology, and consulting. They are consistently recognized for fostering a collaborative culture and driving impactful projects worldwide.

Job Title - Technical Support Technician

Location - Onsite in Cincinnati, OH 45241

Role Type - Contract (3 months)

Must Have Skills:

• Proven experience in an IT support role with strong customer support focus
• Full understanding of Windows environments and hands-on experience with Microsoft Office Suite
• A+ Certification
• Ability to travel as needed and pass a driving record review

Responsibilities and Job Details:

• Provide day-to-day technical support to business users, ensuring minimal downtime
• Configure, deploy, and upgrade desktop hardware and systems
• Install, maintain, and troubleshoot software and standard desktop applications
• Monitor systems and perform imaging, PC deployment, and hardware upgrades
• Manage and resolve ServiceDesk tickets using ServiceNow
• Diagnose and resolve hardware and software issues efficiently
• Collaborate with third-party vendors and maintenance engineers when necessary
• Support multiple users in a fast-paced, high-demand environment
• Participate in after-hours or emergency support situations as needed
• Travel to support additional office locations when required
• Contribute to IT projects, innovation initiatives, and process improvements
• Deliver excellent customer service while balancing multiple priorities

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.