Technical Support Specialist, Autodesk Construction Cloud (ACC)

Job DescriptionJob DescriptionDescription:

About ARKANCE US Company:

ARKANCE US, is a leading provider of AECO technology solutions. In June 2023, ARKANCE acquired U.S. CAD. ARKANCE was established in 2018 to become the leading digitalization partner for the AECO and manufacturing industries. Through its Partner to Build Smarter strategy, ARKANCE is a major global technology and services provider with over 40,000 customers worldwide and an Autodesk and Bluebeam Platinum Partner. ARKANCE delivers its purpose-built in-house solutions that integrate with Autodesk products under the Be.Smart Portfolio to improve project outcomes. To learn more, view our corporate brochure or https://www.arkance.us/ .

Position Overview

Technical Support Specialist, Autodesk Construction Cloud (ACC) role entails both day-to-day technical support, customer training, and customer service work to sustain and improve our technical support organization.

Qualifications

· Experience with Autodesk products, namely Autodesk Construction Cloud.

· General knowledge in construction processes and terminology.

· High school diploma or GED and a minimum of 2-years technical support or customer service experience.

· Troubleshooting experience with Windows operating systems and applications

· Excellent analytical and problem-solving skills.

· Excellent communication and presentation skills to effectively communicate to our clients.

· Ability to assess each customer’s skill level and communicate complex information in simple, clear terms.

· A good working attitude and a desire to be a key member of the U.S. CAD team and make a difference in the Architecture, Engineering and Construction (AEC) Industry.

Qualifications:

· Associates or Bachelor’s degree in a related field.

· CompTIA, Autodesk, or equivalent technical certifications.

· Experience with Autodesk software.

Essential Functions

· Provide in-person and remote support for ACC on desktop browser and iPad app.

· Conduct in-person and remote ACC training for general contractors, sub-contractors, and owner teams.

· Effectively communicate the benefits of Autodesk technology and U.S. CAD services to our clients.

· Assist with data integrity requests consisting of:

o Maintenance of members email, company, and permissions in projects

o Maintenance of project files and data in projects

o Auditing and maintaining project settings per client guidelines

o Provide project member and data reports to onsite QA/QC team

· Report to internal team on weekly and as needed basis

· Attend meetings (internal and client facing) for ACC related projects

· Ability to communicate and train ACC to clients, focusing on the following:

o Account and Project Administrator Module:

· Inviting and managing project members

· Adjusting project settings

o Document Management:

· Adding and editing folder permissions

· Uploading and managing files

o Field Management:

· Creating and editing checklist templates

· Adding and editing checklists

· Adding and editing issues

o Assets:

· Adding and editing assets

· Bulk import and export assets

· Linking checklist templates, checklists, and issues to assets

o Insight:

· Creating project dashboards

· Creating reports for checklists and issues

· All other duties as assigned

· Duties and assignments are subject to change

Physical Requirements:

• Requires prolonged period of sitting, with occasional standing

• Continuous use of computers and other office equipment

• Occasionally required to lift, carry, push or pulling and/or move up to 10-25 lbs.

• The ability to travel maybe required for key events

Company Culture & Core Values

Culture

· Open and consistent communication at all levels

· Fun atmosphere: Happy employees are productive employees

· Lead by example

· Respect for people and process

· One team: Whether we succeed, or we fail, we do so together

· Creativity and “outside the box” thinking is highly encouraged

Core Values

· Honesty & Integrity: Words and actions in complete alignment

· Commitment to Excellent Service: Providing quality work and follow-through

· Accountability: Responsible to our coworkers, our customers and ourselves

· Trust and Mutual Respect: The foundation for win-win relationships

Pay range for this position: $70k-$90K

Equal Opportunity Employer/Veterans/Disabled

Requirements: