Technical Support Specialist

Job DescriptionJob Description

We are obsessed with the hero's journey at JobNimbus. Every person has a hero's journey—Hermione Granger, James T. Kirk, Frodo Baggins, Anna & Elsa, Nacho Libre, and even YOU! This is our “call to adventure” to come check out JobNimbus. What do you have to lose? You might make a few new friends, learn about a sick new company doing some amazing things, and maybe even land a new job!

Mission:

Provide world-class technical support and training in a timely manner to our users and internal departments.

What You'll Be Doing:

• Communicate in a timely and professional manner with users via email, chat, and/or phones.
• Troubleshoot and test software issues and escalate findings to the technical escalation team if needed.
• Proactively submit feedback recommendations on the user’s behalf to improve the product.
• Provide best practices and assistance to customers on how best to implement JobNimbus
• Help drive process improvements by working cross functionally to enhance communications and tools designed to improve the customer experience and build customer loyalty
• Assist in company events and trade shows
• Be an expert in JobNimbus, so you can guide new users and other departments as well as answer their questions

What Makes You the Hero for This Job:

• : 1-2 years of technical support experience
• : 1+ years of customer support experience
• : 1+ years of QuickBooks Experience
• Analytical and problem-solving skills
• Multitasking and organizational skills
• Ability to answer a high volume of calls, chats, and/or emails daily
• Ability to share and collaborate on work among a Technical Support team
• Attentiveness and patience
• Time-management skills
• Ability to find the positive in any situation
• Technical Knowledge and Troubleshooting Skills
• Interpersonal and customer service skills

 Superpowers:

• Ownership. You own the outcomes, drive initiatives, and solve problems proactively. If you need direction and someone to hold your hand, this job is not for you.
• Customer Obsessed. Everything we build should leave our customers saying, "Aw dip. This product is off the charts cool. Whoever wrote that code deserves a raise!"
• Proactive Learning. You stay ahead of the curve, continuously learning and implementing cutting-edge technologies.
• Team Commitment. You build, mentor, and lead a high-performance engineering team that delivers results together.
• Self Awareness. You know your strengths, weaknesses, and how to surround yourself with the right talent to succeed.

Mentor (Hit us up to get more information)

Matt Nelson - Specialist in hiring amazing people, lover of music, Connect Four, ping pong, tennis, pickleball, photography and recruiting.

JobNimbus is proud to be an equal opportunity / affirmative action employer. We are committed to equal opportunity regardless of , , , , , , , , , Veteran status, or other legally protected characteristics. This position may require the successful completion of a criminal background check and/or drug screen. If you have a or special need that requires accommodation, please let us know in the application.

If you have any questions regarding this job post, please email jobs@jobnimbus.com.

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