Technical Support Manager

Technical Support Manager - Drainage Industry

Location: West Essex

Salary: £50,000 - £57,200

Hours: Monday - Friday, 08:00 - 17:00



Have you built a career in commercial and domestic drainage but no longer want to be out on the road every day? Would you like to put your technical knowledge to use in a management role that allows you to support other engineers while enjoying set office hours? If so, this could be the perfect next step for you.

Our client, a well-established plumbing and drainage company specialising in the commercial sector, is looking for a Technical Support Manager to join their growing team. This is an exciting opportunity for a skilled and experienced drainage professional who wants to use their expertise to guide and support a large team of engineers from a predominantly office-based role.

Key Responsibilities



Manage and provide technical guidance to a team of 40+ drainage engineers

Conduct staff reviews, disciplinaries and interviews in collaboration with HR

Provide hands-on technical support for complex or problem jobs

Work closely with the operations team to resolve technical queries

Oversee and support the help desk to ensure smooth operations

Attend client meetings when required to provide expertise and reassurance

Handle technical queries and complaints related to reactive works

Ensure health & safety standards are maintained across all works

Deliver training and mentoring for engineers to enhance skills and knowledge Skills & Experience Required



Minimum 5 years' experience in the drainage industry  



Proven track record in managing and supporting engineering teams

Strong technical expertise in drainage

Plumbing knowledge (advantageous)

Experience overseeing large projects and training others

Excellent problem-solving and communication skills

Strong knowledge of health & safety regulations

Proficient in Microsoft Office (particularly Excel) Personal Attributes



Positive and professional attitude

Team player with strong leadership skills

Self-motivated and well organised

Attention to detail with a high level of accuracy

Strong written, verbal and presentation skills

Ability to maintain confidentiality at all times What's on Offer



Competitive salary (£50,000 - £57,200)

Permanent full-time position with excellent career prospects

20 days annual leave + 8 bank holidays

Company pension scheme

Company phone, laptop 

On-site parking

Supportive team environment and long-term career opportunity This role is office-based making it ideal for someone who wants to use their technical knowledge in a leadership role while stepping away from full-time site work