Technical Support Manager

Ready to elevate your career? Join us as a Technical Support Team Supervisor in our Operations/Engineering department. Lead a team of graduate engineers providing remote support for heat networks and IoT systems. Office-based, full-time role with a competitive salary of £35,000 to £45,000.



Role Highlights:

- Oversee daily operations of the technical support team.

- Ensure ticket resolution quality and timeliness.

- Provide coaching and training.

- Develop support documentation.



Key Responsibilities:

- Supervise graduate technical support team.

- Monitor and assess ticket resolution quality.

- Provide coaching and performance feedback.

- Assist with performance reviews.

- Collaborate with engineering teams to resolve issues.

- Maintain internal documentation and training guides.

- Support onboarding of new team members.

- Recommend process improvements.



Essential Skills & Experience:

- Knowledge of heat networks or heating systems.

- Experience in technical support or as a heating/controls engineer.

- Familiar with ticketing systems like Fresh Desk, Zendesk, or Jira.

- Strong communication and organisational skills.

- Experience in documentation and training content.



Key Competencies:

- Leadership & team management

- Process-driven approach

- Technical literacy

- Problem-solving

- Communication and coaching



Career Development:

Pathway to team management or operational leadership, training design, and exposure to IoT and smart building technologies.



Passionate about leading a team and driving technical excellence? Apply now and join a company that values innovation and growth