Technical Support Engineer in Sonoma

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Job Description

Technical Support Engineer

AI/Data Start-up

Location: Bay Area (US) - office based

Salary: Circa $150k - $200k OTE + stock/benefits

We’re working with a seriously exciting, fast-scaling AI company that’s redefining how enterprises interact with their data. They’ve built a cutting-edge platform sitting at the intersection of AI, LLMs, and modern data stacks—and they’re now looking for a Technical Support Engineer to join as one of the early hires supporting a growing customer base. This is not your typical support role. Think high-impact, deeply technical, and highly visible—working directly with customers and engineering to solve complex problems in real time.

The Role

As a Technical Support Engineer, you’ll be the go-to technical expert for customers—owning issues end-to-end and helping some of the most data-driven organizations get real value from an AI-first platform. You’ll operate at the intersection of support, engineering, and product, playing a key role in shaping both customer experience and product direction.

What You’ll Be Doing

• Owning and resolving complex technical issues across data, APIs, and platform integrations
• Debugging SQL queries, data pipelines, and schema issues to uncover root causes
• Supporting customers using modern data platforms like Snowflake, BigQuery, Databricks
• Running live troubleshooting sessions and acting as a trusted technical advisor
• Collaborating closely with Engineering to escalate and resolve product-level challenges
• Influencing the roadmap by surfacing trends, feedback, and recurring issues
• Helping build out support processes, documentation, and best practices as the team scales

What They’re Looking For

• 4+ years in Technical Support, Support Engineering, or Customer Engineering roles
• Able to work from the Bay Area office 5 days per week
• Strong SQL skills (you’re comfortable debugging complex queries)
• Experience working with APIs (REST/GraphQL) and tools like Postman or cURL
• Exposure to modern data stacks (Snowflake, BigQuery, etc.)
• Interest or experience in AI / LLMs / data platforms
• Strong communicator—able to work with both engineers and non-technical users
• Someone who thrives in a fast-paced, early-stage environment

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