Technical Support Engineer in Portadown, Armagh City Banbridge and Craigavon

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Security Systems Technical Support Engineer



* Craigavon, Lurgan, United Kingdom



* Full-time



* Salary: £30,000 per annum



* Shift Pattern: 4 on 4 off shift pattern consisting of two days followed by two nights (6am-6pm/6pm-6am), 12-hour shifts



* 100% office-based



Key Purpose of the Job:



Working alongside the Customer Services and Scheduling departments to provide customer and engineering support in a timely and efficient manner. Reducing the number of calls passed to field-based engineers by the use of remote diagnostic tools and phone advice for both fire and security-related calls.



Key Job Responsibilities:



* To provide technical support to end users and engineers, both internally and externally.



* To ensure prompt and accurate information is scheduled.



* To prioritise workload and meet contractual deadlines.



* To answer customer telephone calls, ensuring internal customer service standards are met.



* Any other reasonable requests from the line supervisors and the Head of Service



* Provide first-line support to the customer to see if the call can be resolved before passing to the service team



* To provide support to the Service Scheduling Team when required.



Essential Requirements for the Job:



* Customer focused



* Excellent telephone manner



* Team player



* Strong interpersonal and communication skills



* Ability to prioritise workloads



* General varied product knowledge on fire systems



* Network/IP based product experience



* Desirable Requirements for the Job:



* Experience of Remote programming of industry standards on Enterprise wide networked Access control systems



* Network/IP based product experience

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