Technical Support Engineer in Nationwide
Technical Support Engineer – iGaming (Content Ops) - £40-£60,000
Keep games live. Solve real-time issues. Power the backend behind global casino gameplay.
We’re looking for an RGS (Remote Gaming Server) Technical Support Engineer to join a growing Content team, supporting live casino games built on a modern HTML5 + backend platform (Phaser / APIs / cloud infrastructure).
What you’ll be doing
* Support game launches and configurations on a proprietary RGS platform
* Monitor live games and investigate real-time issues across frontend and backend systems
* Troubleshoot HTML5 (Phaser) game flows, APIs, and transaction logic (bets, wins, balances)
* Analyse logs to diagnose issues across Node.js / backend services and integrations
* Work with operators and aggregators to resolve API and integration issues
* Support releases, deployments, and hotfixes in live environments
* Collaborate with RGS Engineers, QA, and Game Teams to resolve bugs quickly
What we’re looking for
* Experience in production support / technical ops / backend support roles
* Solid understanding of:
* JavaScript / TypeScript
* HTML5 game environments (Phaser or similar)
* Strong knowledge of REST APIs, JSON, and real-time systems
* Experience debugging across:
* Backend services (Node.js / C# / Java)
* Frontend game behaviour (browser-based)
* Comfortable using:
* SQL (via tools like DBeaver) for data/transaction checks
* Postman / Swagger for API testing
* Log monitoring tools (e.g. Kibana, Splunk)
* Familiarity with Git, CI/CD pipelines, and release workflows
Nice to have
* Experience in iGaming / RGS / betting platforms
* Understanding of game lifecycle (spin → outcome → payout)
* Exposure to cloud platforms (AWS / Azure / GCP) and Docker
* Experience with aggregator integrations (e.g. Relax, EveryMatrix)
Why join?
* Work on live, real-money gaming systems at scale
* Gain exposure to both frontend (game-side) and backend platform engineering
* Be at the centre of real-time incident response and game delivery