Technical Support Engineer in London
Job Description
Technical Support Engineer - Growing Managed Services Provider
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London - Hybrid (3 days per week in their office)
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Paying between £40,000-£42,000, depending on experience.
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We're working with a fast‑growing Managed Services Provider that is expanding its technical support function. They're seeking a skilled and customer‑focused 2nd Line Engineer who enjoys tackling varied technical challenges and wants to develop their career within a modern, ambitious MSP.
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This is an excellent opportunity for someone who thrives in a dynamic environment and wants exposure to new technologies as the business continues to scale.
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Key Responsibilities
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- Provide high‑quality 1st - 3rd line support across a broad customer base
- Troubleshoot and resolve issues within Microsoft 365, Azure, and Windows Server environments
- Handle escalations from the 1st Line team and take ownership of more complex incidents
- Support project delivery, migrations, and infrastructure improvements
- Maintain accurate documentation and contribute to internal knowledge sharing
- Deliver remote and occasional on‑site support when required
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Required experience:
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- Strong experience with the Microsoft ecosystem, including:
- Microsoft 365 administration
- Azure AD / Entra ID
- Windows Server (2016/2019/2022)
- Exchange Online, SharePoint Online, Teams
- Good understanding of networking fundamentals (DNS, DHCP, VPN, firewalls)
- Experience working within an MSP or multi‑customer environment
- Confident troubleshooting hardware, software, and cloud‑based issues
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Highly Beneficial:
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- Exposure to Google Workspace\n
- Experience supporting macOS devices
- PowerShell or other scripting knowledge
- Familiarity with RMM/PSA tools
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London - Hybrid (3 days per week in their office)
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Paying between £40,000-£42,000, depending on experience.
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Must be eligible to work in the UK.