Technical Support Engineer in Horsham

Job Description

We have a great opportunity for a Technical Support Engineer from an electronics background to join a small and close-knit team in an all-round technical support role.

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This would suit a field service/installation Engineer with strong electronics knowledge who wants to be based in one place office/factory-based or a graduate (or equivalent) in Electronic Engineering with customer service skills and experience.

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It’s a fully office and factory based role supporting customers directly, assembling products and testing/fault finding.

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Job duties:

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• Provide technical support to customers globally via phone, email and messaging platforms

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• Manage and respond to incoming support queries, offering clear and effective solutions

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• Troubleshoot electronic and IP-based systems remotely

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• Assemble, test, fault-find and repair products on-site

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• Assist with product configuration and preparation prior to dispatch

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• Support internal teams including sales, with technical information where required

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• Contribute to light assembly and testing within a small production environment

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Skills & experience required:

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• Electronic engineering background (HNC/HND, degree, or equivalent experience)

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• Understanding of circuits, PCBs and electronic fault finding

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• Knowledge of TCP/IP and IP-based systems

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• Strong communication skills with a customer-focused approach

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• Ability to work proactively and manage workload independently

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Salary, hours and company benefits:

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• Circa £35,000

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• Monday – Friday, 8:30am – 5:00pm (early finish Friday – 4:30pm)

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• Free parking

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• Discretionary annual bonus

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• Opt-in private medical scheme

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• 23 days holiday plus bank holidays

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Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy.