Technical Support Engineer - Dubai

Description

Join
Fortinet a cybersecurity pioneer with over two decades of
excellence as we continue to shape the future of cybersecurity and
redefine the intersection of networking and security. At Fortinet
our mission is to safeguard people devices and data everywhere. We
are currently seeking a dynamicTechnical Support
engineer 2 to contribute to the success of our
rapidly growing business.

You would act as the
Technical Support Engineer role to join our Dubai office to provide
exceptional customer service for our loyal customers. The ideal
candidate is energetic and passionate about working for Fortinet
and supporting our customers while developing good and respected
relationships with internal and external customers. This is a great
opportunity to excel in an innovative fast-paced environment while
expanding your knowledge and developing your skills in network
security.

As a Technical
Support Enginee you
will:

• To
  provide technical support via phone and web-based systems for
  customers based in SAARC ME and EMEA-based
  regions.
• Thorough analysis and investigation of
  customers reported problems and provide turnkey solutions through
  debugging packet captures and traffic flow analysis which may also
  involve reproducing customers sophisticated network setup in the
  lab environment.
• Report and follow up with
  engineering and development to address and resolve product
  issues.
• Own and manage technical cases and
  recommend corrective actions based on troubleshooting and
  analysis.
• Running real-time phone or remote
  access sessions with customers.
• Develop core
  competency on Fortinets product line and
  technologies.

We
Are Looking
For:

• Certificated
  FCP (Fortinet Certified Professional) or FCSS (Fortinet Certified
  Solution Specialist)
• Good knowledge on Firewall
  and network security
• Good understanding of data
  networking protocols specifically TCP/IP routing and switching
  fundamentals.
• Strong troubleshooting and
  problem-solving skills in various OSI layer
  protocols.
• Hands-on experience in IPsec SSL
  SD-WAN authentication WAF VoIP hardware redundancy and dynamic
  routing protocols.
• Working knowledge of Linux
  OS virtualization technologies and cloud
  computing.
• Experience in Python or any similar
  language will be an added advantage.
• Exemplary
  skills in oral and written communication include the ability to
  speak clearly and persuasively listen carefully to ensure a full
  understanding of the situation and respond well to questions when
  dealing with both positive and negative
  situations.

Educational
and Experience
Requirements:

• 4
  or more years of experience in the computer networking or security
  industry.
• Bachelor/Masters degree in
  Electronics/Computer Science/Software Engineering or an equivalent
  combination of training and
  experience.

Key Skills
Database,Jira,Linux,Bank,Java
Employment Type
: Full-Time
Experience:
years
Vacancy: 1