Technical Support Engineer in CT15
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Job Description
A Technical Support Engineer is sought to join an established engineering team in Dover, Kent, contributing to the delivery of technical support, troubleshooting, and application expertise across a range of electrical testing and measurement products.\n\nThe Technical Support Engineer, Dover, Kent, will be expected to develop your understanding in the field, learning from peers and senior engineers in technical areas and industry best practices. This may include supporting low voltage instruments, electrical test equipment, battery systems, and rotating machines, as well as contributing to product development, training, and customer engagement activities.\n\nResponsibilities include:\n\nProvide expert technical support to customers and distributors via phone, email, and other communication channels.\nDeliver on-site technical support and assistance when required.\nSupport pre- and post-sales activities, acting as a key technical point of contact.\nCreate technical content including application notes, competitor comparisons, and support materials.\nSupport product development activities, including testing during alpha, beta, and product launch phases.\nAssist with regression testing and validation of new products.\nDeliver technical demonstrations at trade shows, exhibitions, and industry events.\nMaintain and manage demonstration equipment and departmental stock.\nInput and maintain accurate records within CRM systems.\nComplete departmental reporting, including visit reports, monthly updates, and expense submissions.\nSupport internal teams including sales, product management, and marketing with technical expertise.\nUndertake additional duties such as testing services and workshop support as required. \n\nKey skills & experience:\n\nStrong understanding of electrical installations and testing procedures (e.G., BS7671, BS2391).\nHands-on experience as an electrician within commercial or industrial environments.\nHNC/HND in Electrical Engineering or working towards a degree-level qualification.\nStrong knowledge of electrical power systems and testing/measurement principles.\nProficiency with IT systems including MS Office and CRM platforms.\nStrong communication and presentation skills with a customer-focused approach.\nAbility to manage multiple priorities and work independently.\nFull UK driving licence and willingness to travel within the UK and internationally.
\n\nHow to apply:\n\nApply now for the Technical Support Engineer role in Dover, Kent. Send your CV to (url removed) or call Adam on (phone number removed)
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