Technical Support Engineer in Cleveland

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Job DescriptionJob Description

The Technical Support Engineer plays a critical role in delivering high-quality technical assistance and problem resolution. This role requires handling a diverse range of technical issues, managing customer interactions, and collaborating closely with a small team while also working independently. Utilizing common ticketing systems and remote access tools, the engineer ensures timely support, effective escalation, and comprehensive technical documentation.

Responsibilities

• Troubleshoot and resolve hardware and software issues
• Provide exceptional customer support via multiple channels
• Manage and prioritize support tickets using ConnectWise
• Monitor systems to proactively identify and address potential issues using N-Able
• Document technical procedures and solutions clearly
• Install and configure software and hardware components
• Collaborate within a small team and work independently for issue resolution
• Follow escalation processes

Required Qualifications

• Minimum 3 years of experience in technical support

Qualifications

• Associate degree in Computer Science
• CompTIA A+ Certification
• CompTIA Network+ Certification
• Knowledge of networking protocols and operating systems (Windows/Linux)
• Experience with remote support tools and hardware diagnostics
• Strong problem-solving and communication skills
• Effective time management and team collaboration abilities
• Customer service

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.