Technical Support Engineer

Key Responsibilities:

• Provide technical support to customers via phone email and live chat.
• Diagnose and troubleshoot software hardware and network issues.
• Document issues resolutions and maintain knowledge base articles.
• Escalate complex problems to appropriate teams while maintaining ownership until resolution.
• Assist with software installations configurations and updates.
• Collaborate with engineering and product teams to report bugs and feature requests.
• Conduct training sessions for clients to enhance product understanding.
• Monitor system performance and provide proactive maintenance suggestions.

Qualifications:

• Bachelors Degree in Computer Science Information Technology or related field (or equivalent experience).
• 2 years of experience in technical support or IT support roles.
• Strong understanding of operating systems (Windows macOS Linux).
• Proficiency in troubleshooting network configurations and protocols.
• Experience with ticketing systems like Jira Zendesk or ServiceNow.
• Familiarity with cloud services (AWS Azure Google Cloud) is a plus.
• Excellent communication skills and a customerfirst attitude.
• Ability to work independently and as part of a team.

Skills & Competencies:

• Problemsolving mindset with strong analytical skills.
• Attention to detail and strong documentation skills.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Excellent interpersonal and customer service skills.
• Adaptability to rapidly changing environments and technologies.

Key Skills
Database,Jira,Linux,Bank,Java
Employment Type : Full Time
Experience: years
Vacancy: 1