Technical Support Engineer

Technical Support Engineer 

Location: High Wycombe, Buckinghamshire

Type: Permanent, Full-Time

 

Overview



We're looking for a Technical Support Engineer to provide advanced technical assistance to a global team of field-based service engineers. The role involves troubleshooting complex electrical, hydraulic, and mechanical issues, offering expert guidance, and occasionally providing on-site support for complex problems.

This position is primarily office-based and suits someone who enjoys problem-solving, teamwork, and supporting engineers in the field.

 

Key Responsibilities



- Provide remote technical support to field service engineers in the UK and overseas

- Review and resolve escalated service issues, ensuring timely and effective outcomes

- Support new product development and continuous improvement projects

- Work closely with design and service teams to improve reliability and customer satisfaction

- Maintain accurate service documentation, reports, and records

- Promote best practices in safety, cost control, and quality improvement

 

Skills & Competencies



- Strong ability to interpret electrical, mechanical, and hydraulic schematics

- Logical thinker with a practical approach to problem-solving

- Confident communicator - able to explain technical concepts clearly

- Self-motivated with good prioritisation and organisational skills

- Team player with a proactive and customer-focused attitude

 

Qualifications & Experience



- HNC (or equivalent) in an engineering discipline

- Alternatively, 5+ years' experience in a hands-on engineering or technical support role

- Experience supporting electro-mechanical or test equipment would be an advantage

 

Benefits Summary:



Private health insurance and 24/7 wellbeing support

Pension with 6–11% employer contribution, life cover up to 6x salary

25 days holiday + 8 bank holidays, option to buy extra

Free onsite parking, cycle-to-work & EV schemes

Staff recognition, social events, and training support

Performance Indicators



- Timely and effective resolution of customer issues

- Clear communication and ownership of escalated cases

- Contribution to improvements in quality, cost, and service delivery