Technical Support Engineer

Are you passionate about quality, coaching, and technical excellence? Ready to join a market-leading garage door installation company that’s raising the bar for service and support across the industry?



We’re recruiting a Technical Support Engineer to become the driving force behind field quality, technical support, and installer development. If you love solving complex problems, helping others succeed, and raising standards – this role is made for you.



What You’ll Be Doing:



Support our Installers



Coach & Train Engineers in the Field



Conduct Quality Audits and ensure installations meet high standards



Root Cause Analysis (RCA) – identify issues, implement real fixes



Provide Actionable Feedback to the Business and Field Teams



Deliver Training & Mentorship for new Engineers



Sign Off Engineers’ Competence post-training



Support Large or Complex Installations as the technical lead



Help Develop Training Materials, Online Courses, and Best Practice Manuals



Audit Customer Aftercare Services and provide coaching where needed



What You Bring:



Knowledge of garage doors, components, and installation



Skilled in troubleshooting & fault diagnosis



Experience in performance coaching and auditing



Excellent communication, especially when working remotely



Self-motivated, solutions-driven, and a team player



Passion for customer service and exceeding expectations



Why Join ?



Be part of a fast-growing, respected brand



Make a real impact on product quality and customer satisfaction



Collaborate with a passionate, expert team



Opportunities for career growth and continuous learning