Technical Support Engineer

Technical Support Engineer – Azure, M365, EUC, Security



We’re working closely with a dynamic and well-established technology provider in Newcastle as they continue to expand their technical team. They’re looking for a talented and motivated Technical Support Engineer with a strong grounding across Microsoft cloud technologies, endpoint support, and IT security.



This is a brilliant opportunity for someone with 3+ years of experience in technical support who’s looking to deepen their knowledge, work with a modern tech stack, and get involved in a wide range of client environments. You’ll be working as part of a collaborative, forward-thinking team that values initiative, knowledge-sharing, and continuous improvement.



What You’ll Be Doing:



* Provide expert 2nd/3rd line technical support across Azure, Microsoft 365, Endpoint/Intune, and security solutions.



* Act as a trusted advisor to users and clients, resolving issues efficiently and confidently.



* Own incidents through to resolution, working across a broad portfolio of users and technical environments.



* Contribute to internal process improvement, documentation, and knowledge sharing.



* Support new technology rollouts, onboarding, and solution deployment alongside senior engineers.



* Keep security, performance, and user experience top of mind across all support interactions.



What You’ll Bring:



* 3+ years’ experience in a technical support or service desk environment (MSP experience is a plus).



* Hands-on skills with Microsoft 365 (Exchange, Teams, SharePoint), Azure AD, Intune, and Autopilot.



* Solid understanding of endpoint support, networking fundamentals, and IT security (MFA, AV, compliance tools).



* Confident working with end users, with excellent troubleshooting and communication skills.



* Experience using ITSM tools and following best-practice ticketing processes.



* A proactive mindset – someone who’s always looking for better ways to solve problems.



Why This Role?



* Be part of a growing business with a genuine focus on career development and internal progression.



* Exposure to a broad client base and evolving tech landscape – every day is different.



* Work with a supportive and friendly team who invest in learning and mentorship.



* Hybrid working model with flexibility to balance office collaboration and remote autonomy.



* Great leadership, clear progression routes, and the ability to shape your role over time.



Sound like your next step?

If you're ready to join a fast-moving company that values your skills and supports your growth, get in touch today to learn more – all conversations are treated confidentially