Technical Support Engineer

Job Description

Job Title: Oncall Technical Support

Experience: 5 years

Location: Providence, RI (Onsite)

Duration: 3 years Contract; Possible extension

Job Description:

• Respond to emergency situations involving field devices or system failures
• Coordinate with client and emergency responders as needed
• Ensure uptime of mission-critical systems

Required Experience:

• Must have field-level knowledge of ITS systems and TMC operations
• 2–4 years’ experience in rapid-response or emergency support for public safety or transportation systems

Certifications:

• No formal certification required
• First responder coordination or safety training (e.g., TIMS) is a plus