Technical Support Desk Engineer

Technical Helpdesk Engineer - Heating & Plumbing Sector

Location: UK & Ireland Support



We're recruiting on behalf of a leading heating and hot water solutions provider, looking for an experienced Technical Helpdesk Engineer to join their support team. This role is ideal for someone with a background in heating, plumbing, or boiler systems who thrives in a problem-solving and customer-facing environment.



Key Responsibilities:



Provide remote technical support via phone and email to customers, installers, and field engineers.

Troubleshoot issues with domestic boilers and hot water products - pre- and post-sales.

Process warranty claims and engineer dispatches using internal systems.

Manage product registrations, customer documentation, and maintain data accuracy in line with sustainability policies.

Resolve technical complaints and warranty-related enquiries.

Support promotional activities and ensure accurate CRM/system data.

Participate in Saturday support rota and attend occasional training or events.What We're Looking For:



Strong technical knowledge in boilers or heating systems - ideally 5+ years' experience.

Background in technical support or field service within the plumbing/heating sector

ACS Gas (CCN1, CENWAT) ; oil qualifications and heat pump/F-Gas certs a bonus.

Excellent communication, fault-finding, and customer service skills.

Confident using IT systems and CRM tools.

Team player with a proactive, customer-first mindset.This is a great opportunity for someone hands-on in the heating industry looking to transition into a desk-based technical role with ongoing training and support.



ACS are recruiting for a Technical Support Desk Engineer. If you feel that you have the skills and experience required in this advertisement to be a Technical Support Desk Engineer submit your CV including an outline of your experience as a Technical Support Desk Engineer. It is always a good idea to include a covering letter outlining your experience as a Technical Support Desk Engineer with your application as this will enhance your chances of selection and improve your prospects of landing the Technical Support Desk Engineer role you desire