Technical Support Consultant in Phoenix
Job Description
*CBTS is a leading IT Solutions Provider with an exceptional track record of delivering results to its clients. With over 27 years of experience, time tested business acumen and a unique vendor neutral approach that ensures unbiased solution design, CBTS is one of the world's leading IT Solution Providers. We "Design Build and Operate" complex, best-of-breed data and data center solutions for highly recognizable customers.
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About the Role
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We're looking for a Technical Support Consultant with 3–5 years of experience to provide Level 2 support across Windows and Mac environments, supporting on-site, remote, and work-from-home users. This is a contract hybrid position.
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What You'll Do
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• Provide Level 2 support for Windows and Mac devices
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• Support on-site, remote sites, and work-from-home computing environments
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• Handle day-to-day troubleshooting activities
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• Apply an enterprise and strategic mindset to plan, analyze, design, implement, and operate technical solutions
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• Resolve complex technical issues quickly, using a fact-based approach that maintains strong relationships
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• Build effective working relationships with business stakeholders (especially call center), Technology, and vendor partner leaders
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What You'll Bring
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• Strong understanding of call center environments, including applications, portals, telephony, and testing
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• Excellent verbal and written communication and negotiation skills
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• Understanding of infrastructure platforms, services, and technology processes
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• Self-motivated with a drive to identify and deliver the right solutions
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• Strong knowledge of Microsoft Windows, Mac OS, and the Microsoft Office Suite & Outlook
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• Working knowledge of connectivity tools (wireless, Cisco AnyConnect, Citrix)
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