Technical Support Analyst - Information Technology Department - Houston, TX

Job DescriptionJob Description

Lone Star Legal Aid (LSLA) seeks one Technical Support Analyst - Information Technology Department (job# HOU 006-2024) for its Houston Branch Office.

LSLA is a 501 (c) (3) non-profit law firm and its mission is to protect and advance the civil rights of low-income Texans by providing advocacy, legal representation, and community education that ensure equal access to justice.

Summary of Responsibilities:

This person will provide technological support assistance to employees and other duties as assigned by the IT department. Some overnight travel may be occasionally required. Duties include: diagnose and resolve basic hardware and software issues; provide helpdesk support via ticket system; assist in setting up and troubleshooting basic LAN and Wi-Fi networks; apply patches and updates as needed; document technical issues and solutions, and liaise with higher-level technicians for advanced troubleshooting; perform routine system checks, manage IT inventory, and monitor software and hardware updates; work collaboratively with IT staff and coordinate with external vendors for repairs and warranties; ensure adherence to company IT policies and procedures.

Requirements

Minimum Education and Experience:

•Associate degree in Computer Science, Information Systems, or related field.

•2+ years of experience in IT support, preferably in a professional services environment.

Minimum Skills and Abilities:

•Strong understanding of Windows operating systems, Microsoft Office Suite, and networking.

•Familiarity with legal-specific software is a plus.

•Excellent troubleshooting skills.

•Strong communication and interpersonal skills.

•Ability to work independently and as part of a team.

•Able to lift 60 lbs.

•Manage multiple projects simultaneously.

•Some travel required within Texas to other branch offices.

•Must be able to work in a fast-paced environment.

•Ability to maintain confidential information according to LSLA policies.

Location: Houston Branch Office

Benefits

Medical Benefits

Paid Leave

Lone Star Legal Aid is an Equal Employment Opportunity Employer and does not discriminate on the basis of , , , , , or , , or veteran status.