Technical Support Analyst III - Hybrid PETERSBURG, VA

Job DescriptionJob Description

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security, and systems groups. Performs basic operation, monitoring, installation, trouble shooting, relocations, or maintenance of communications equipment. Identifies and resolves basic communications problems. Prepares or assists in the preparation of service record documentation. Shows awareness of standards and regulatory requirements related to assigned tasks. Provides technical assistance and support for applications and hardware problems. Installs, maintains, moves, and assists in testing and upgrading new and existing hardware/software. Reviews and recommend procurement of information technology equipment. Maintains the necessary security controls over software.

RequirementsBachelor’s degree in an Information Technology related discipline – work experience may meet this requirement in lieu of a degree at the hiring mana
Required

Knowledge of IT Service Management: Incident, Change, Service Request, and Asset Management.
Required

General working knowledge of MS 365 applications, including Word, PowerPoint, Excel, Outlook, Forms, SharePoint, Teams, Bookings.
Required

Experience leading meetings, collecting requirements, finding solutions, escalating issues, researching issues and solutions, and preparing comprehens
Required

Experience troubleshooting hardware and software –hands-on or from a service desk
Required

Demonstrated skills in creating professional communications to users.
Required

Must be able to write clear emails explaining technical issues and work toward solution and have the ability to follow up with user/district as needed
Required

Must have a basic understanding of various types of technology and the ability to research them to trouble shoot possible technical issues
Required

Demonstrated knowledge Virginia Information Technologies Agencies policies and processes regarding PC Refresh
Highly desired

Demonstrated success working as a team member and collaborating to achieve objectives.
Highly desired

Microsoft Office Specialist Certification -Associate or Above.
Desired

Knowledge of and previous experience with Virginia Information Technologies Agency (VITA)
Highly desired

Excellent project management skills and ability to manage multiple priorities
Desired

PC/Hardware experience
Required

Some level of desktop support experience and supporting a Windows 10environment
Desired

Hardware/software troubleshooting experience
Required