Technical Solutions Engineer

Job DescriptionJob Description

Location: Hybrid ( DC Metro Area)
Employment Type: Full-Time

About the Opportunity

Merlin Cyber is looking for a Technical Solutions Engineer for our Post-Quantum Cryptography (PQC) Technical Practice Area. This individual will serve as technical pre-sales, lead initial deployments, and provide Tier 1/2 support for our customers and partners. This role spans the full customer journey: engaging technically during pre-sales, leading secure deployments, and providing hands-on technical support during early operations. You'll help clients discover and manage their cryptographic infrastructure and prepare for a quantum-ready future.

Our customers include U.S. federal agencies and critical infrastructure providers, where mission success depends on crypto discovery, modernization, lifecycle management, and agility.

Key Responsibilities

Pre-Sales Engineering

• Provide technical consultation and architectural guidance related to the deployment of portfolio tools that perform cryptographic inventory and analysis. To include SaaS, on-premises, and container installations.
• Perform product demonstrations, proof-of-concept implementations, and technical briefings to illustrate value and differentiation with a focus on tool integrations and advanced dashboard configuration.
• Contribute to technical sections of proposals, white papers, and compliance mappings (e.g., FedRAMP, FIPS 140-3, NIST, CSfC guidelines).

Initial Deployment

• Execute onboarding and configuration in cloud and hybrid environments, including AWS GovCloud, Azure Government, and on-prem setups.
• Integrate platform with enterprise cryptographic stores, PKI, HSMs, and certificate management tools.
• Enable crypto asset discovery across distributed environments, including containers, applications, and legacy systems.
• Facilitate admin training and early operational use of the system.

Tier 1 and Tier 2 Support Engineering

• Serve as the primary point of contact for customer-reported technical issues during onboarding and early production phases.
• Provide Level 1 triage, including issue categorization, replication, and logging.
• Deliver Level 2 technical troubleshooting: logs analysis, API call tracing, platform configuration review, and detailed root cause diagnosis.
• Work with engineering and product teams to escalate and resolve deeper software bugs or feature gaps.
• Document support cases, resolutions, and lessons learned in knowledge base articles or FAQs.
• Assist in refining support workflows and SLAs for mission-critical federal environments.

Qualifications

Required

• Bachelor’s degree in computer science, cybersecurity, or related technical field.
• 4+ years of experience in pre-sales, solution engineering, or technical consulting.
• 2+ years of hands-on deployment or integration of SaaS/cloud-based security solutions (especially in government or regulated environments).
• 2+ years of experience supporting enterprise software, including Tier 1 or Tier 2 technical support.
• Deep familiarity with cryptographic technologies: TLS/SSL, PKI, HSM, digital certificates, keys, and standard encryption schemes.
• Experience working with federal security compliance frameworks (e.g., FISMA, FedRAMP, NIST SP 800-53, ICD-500 and relevant series).
• Strong communication and presentation skills for both technical and executive audiences.

• Experience managing support queues and customer case triage processes using platforms like Zendesk, Jira, or ServiceNow.
• Knowledge of cryptographic agility, post-quantum cryptography, or NIST SP 800-57, 800-130, or 800-131A
• Knowledge of log aggregation tools (e.g., Splunk, ELK stack) and debugging tools (e.g., Wireshark, curl, Postman).
• Ability to write support and troubleshooting documentation (e.g., KB articles, runbooks).
• Familiarity with cloud- infrastructure (Kubernetes, Docker, IAM, VPCs) and DevOps tooling (Terraform, Ansible, Git).
• Active Secret clearance or ability to obtain one

Work Environment & Location

This role is hybrid; candidates located near the DMV (D.C., Maryland, Virginia) are due to occasional collaborative sessions at our headquarters in Tysons Corner, VA.

Why Merlin Cyber?

At Merlin Cyber, you'll be part of a visionary team at the forefront of cybersecurity innovation for the public sector. We provide an exceptional environment to experiment, collaborate, and excel, supporting impactful missions and solutions. Join us to define and showcase the future of cybersecurity.