Technical Software Engineering Support

Our clients are looking for a technician to join the software engineering section of their small friendly team to support their software developers and services teams.



Key Responsibilities



* Provide first line support to Customers and Colleagues,



* Review system information including (but not limited to): system notes, bundle audit trail, system email/logs, history, audit logs, to identify technical root cause analysis (RCA) of problems,



* Write detailed RCA reports for use by the development team in the identification and repair of software issues,



* Work with Quality Assurance team on the software validation process, to ensure software is presentable, user friendly and functional against agreed business requirements,



* Assist with the creation of NetSuite components including (but not limited to): workflows, saved searches, XML/PDF templates, reports, roles, mass updates, CSV imports and SuiteBundles,



* Work with Sales & Marketing Director to setup demo environments for our Software,



* Contribute to the data import process, by using Visual Basic for Applications (VBA) and Microsoft Excel to build high quality, easy-to-use Data Import Spreadsheets,



* Support the entire software development lifecycle including debugging, quality assurance and installation/deployment,



* Support colleagues who are migrating data between software system,



* Support professional service and implementation teams with installations and configuration,



* Support customer system integrations during development, roll-out and into the future.



Essential Skills



* Competence with IT to use the essentials of Microsoft Word, Excel, Outlook, e-mail, web browsers (Chrome, Firefox, IE, Edge, Brave, Safari). Training will be given in use of in-house systems



* Competence in communicating in the English both orally and in writing



* Experience using NetSuite SuiteBuilder (Custom Records, Searches, Forms, Centres, tabs and dashboards)



* Experience using NetSuite SuiteFlow (Workflows)



* Experience using NetSuite Audit Trails/History (Including System Notes, Sent email list, login audit trail, script execution logs.)



* General Knowledge/awareness of SuiteBundler



* Sufficient experience of software programming, database use, data processing, an understanding of database architecture and use of website update tools



* At least 2 years’ experience operating in a business environment



* Sufficient experience of working in a team environment



* Customer care skills, patience, and efficiency in dealing with business contacts, customers and colleagues, by telephone and in person, in a warm and friendly manner, particularly with international contacts whose may not be English.



Beneficial Experience



* Experience using SuiteBundler or SuiteScript 1.0/2.0/2.1



* Experience working in a development environment with finance software



* Experience with the VBA programming or using UML Use-Case



* Experience using version control such as Subversion



* Experience working in an agile and fast-paced environment



* Achieved a recognised RQF level 4 or equivalent IT competency qualification or achieved a recognised RQF level 3 or equivalent customer care competency qualification



* Experience of software testing



* A full UK driving licence