Technical Services Manager in Salisbury
Job DescriptionJob DescriptionAbout the Role:Tezla Group is currently seeking a Technical Services Manager. Tezla has a large and diverse client list which covers all of Delmarva, and we are looking for an energetic, tech-savvy person to help lead and organize our internal IT Help Desk department. The ideal applicant would be able to communicate clearly and effectively with strangers, clients, and co-workers, in a positive and respectful manner, as well as being organized and be responsible for creating and documenting internal processes to improve work flows.
Responsibilities:
- Providing technical guidance to Help Desk level 1 and 2 staff
- Assisting with troubleshooting and decision making on Help Desk tickets
- Daily oversight of a staff of 4-6 employees
- Performing technical tasks for clients as needed, or when escalated by Help Desk
- Interfacing with clients and vendor representatives regularly
- Conduct performance evaluations and provide mentorship to team members.
- Identify opportunities for process improvements and implement best practices.
- Prepare and present reports on team performance and project status to stakeholders.
- Stay updated with industry trends and technologies to drive innovation.
Requirements:
This job is in-person located on the Eastern Shore of MD, in Salisbury
- Bachelor's degree in Computer Science, Engineering, or related field.
- 5+ years of experience in technical services or project management.
- Proven leadership skills with the ability to motivate and manage a team.
- Strong problem-solving skills and a customer-centric mindset.
- Excellent communication and interpersonal skills.
- Technical certifications (e.g., PMP, ITIL) are a plus.
- Ability to work in a fast-paced environment and adapt to changing priorities.
About Us:Tezla Group is Delmarva's premier IT and technology solutions provider. Our company is established, stable, and cares about our employees and clients. Tezla promotes a family and team oriented work environment.