Technical Services Manager with Mechanical Engineering background - Onsite, Hertfordshire - Global E in Kings Langley
Job Description
Our client is a globally respected mechanical engineering leader, delivering precision-engineered components and mission-critical technologies that keep essential operations running across energy, life sciences, advanced manufacturing and high-tech industrial sectors. Known for unmatched reliability , deep technical authority , and customer partnerships built over decades, they operate at the premium end of the market .The OpportunityThis is a rare opportunity to take on a leadership role within a globally recognised, premium engineering solutions provider operating across complex and safety-critical industries. Following a strategic restructure, the business is investing heavily in strengthening its technical capability - placing this role at the centre of how technical services are delivered, scaled and improved.
Critically, this position sits within the core leadership structure, reporting into the Head of Internal Sales & Customer Excellence , offering real visibility and influence.The RoleYou will lead the Technical Services function, ensuring the delivery of high-quality, responsive and solution-led technical support to customers, field sales teams and internal stakeholders across the UK and international network.This is a hands-on leadership role , combining team management, technical oversight and operational improvement. You will play a key role in shaping how enquiries are triaged, solutions are defined, and customer outcomes are delivered. You will also act as a critical interface between technical, commercial and operational teams , ensuring alignment, efficiency and continuous improvement.What Were Looking ForDegree in Mechanical Engineering (or equivalent technical background)Proven experience leading teams within a technical/engineering environmentStrong understanding of mechanical systems and technical applicationsExperience managing technical enquiries, quotations or solution-driven workflowsCommercial awareness with the ability to identify opportunities from demandHighly organised with strong attention to detailConfident communicator, able to engage across technical and non-technical audiencesKey ResponsibilitiesLeadership & Team ManagementLead, develop and performance manage the Technical Services teamSet clear priorities, workflows and service standardsBuild a collaborative, knowledge-sharing culture across the functionTechnical Oversight & DeliveryAct as the escalation point for complex technical enquiriesOversee the triage and prioritisation of all incoming enquiries and quotation activityEnsure technical accuracy across solutions, specifications and applicationsSupport technical evaluation to determine the correct solution pathwayProcess, Systems & Continuous ImprovementOwn and optimise Technical Services workflows, processes and automationsDrive improvements across enquiry management, technical response and delivery timelinesManage and maintain technical resources, documentation and knowledge librariesEnsure alignment with wider business strategy and operational goalsCommercial & Customer ImpactPartner with sales and commercial teams to identify upsell and solution opportunitiesSupport technical input into bids, projects and complex customer requirementsEnsure a consistently high standard of customer experience and responsivenessCross-Functional CollaborationAct as a key interface between technical services, engineering, sales and operationsSupport field sales, customer service teams and internal stakeholdersContribute to wider team activity, ensuring continuity during peak periods or resource gapsCompliance & Technical GovernanceSupport compliance-related enquiries (e.g.
material standards, regulatory requirements)Ensure adherence to quality, accuracy and engineering best practiceWhy This Role?Opportunity to shape and lead a critical technical functionWork within a premium, globally recognised engineering environmentHigh-impact role with real influence across operations and customer deliveryPlatform to progress into broader leadership or commercial rolesLocation/Hours: Fully onsite role at their beautiful premises in Kings Langley, Hertfordshire - Core hours 08:4517:00 (MonThu), 08:4516:00 (Fri), with flexitime optionsThis role would suit an experienced technical lead looking to step into a more visible, strategic position, while remaining close to the engineering and customer interface. If this sounds like you then please apply today!Due to high application volumes, only shortlisted candidates will be contacted - but we genuinely review, appreciate and value every application and wish you the very best in your search.TPBN1_UKTJ