Technical Services Manager in Luton

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Job Description

Technical Services Manager

Location: Luton, LU1 3PG

Hours of work: 40

Contract Type: Permanent

We are seeking an experienced and driven Technical Services Manager to lead the technical service delivery across key accounts, ensuring operational excellence, compliance, and exceptional client satisfaction.

This role will act as the central escalation point for technical issues, providing strong leadership, strategic insight, and consistent service outcomes.

Job Description

We are looking for someone who brings substantial engineering and FM expertise, with the ability to manage budgets, deliver cost efficiencies, and drive improvements across technical operations.

This role plays a critical part in developing talent, enhancing client relationships, and supporting wider business initiatives.

Key Responsibilities

• Lead technical service delivery across accounts, ensuring operational excellence, compliance, and strong client satisfaction.
• Act as the single point of escalation for technical issues, driving timely and effective resolutions.
• Manage engineering budgets, forecasts, and financial targets, protecting margins and delivering cost savings.
• Drive operational efficiency through implementing standard procedures, best practices, and innovative technical solutions.
• Ensure all contractual KPIs and SLAs are consistently achieved or exceeded.
• Build and maintain strong client relationships, understanding client needs and aligning service delivery accordingly.
• Lead technical talent development, including succession planning and training initiatives.
• Champion health, safety, and compliance initiatives to support zero-harm objectives and regulatory adherence.
• Provide actionable data and insights to support continuous improvement across the wider organisation.

Professional and Personal Competencies/Qualifications

• Experience working in an FM or Building Services environment.
• Proven background in managing engineering teams.
• Strong knowledge of hard services and engineering operations.
• Experience working on a large site or complex estate.
• Desirable experience in integrated facilities management across Financial Services, Manufacturing, Industry, or Healthcare sectors.
• Bachelor’s or Master’s degree (or equivalent) in Industrial, Electrical, Mechanical Engineering or a related discipline.
• FM or Building Services qualifications such as IOSH, COSHH, or Electrical/Mechanical certifications.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,

#aplacetobeyou,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of , , or reassignment, marital or civil partnership status, or maternity, (which includes , , , ethnic or national and caste), or belief, , or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Confident scheme.

Our passion for inclusivity and makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team.

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.