Technical Services Analyst in MK9 1NA
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Permanent Technical Support Analyst £40,000 pa Based in Milton Keynes
Our client seek to recruit for a Technical Services Analyst for their growing and dynamic team in Central Milton Keynes. Their customers provide regular feedback and suggestions on their products, this feedback along with new industry innovation means we release new software updates several times a year. For our customers to be successful, to enable them to work efficiently and effectively they need access to this new software.
The role of Technical Services Analyst is crucial to enabling our customers to have access to the latest offerings from Kinetic, and to allow them access to this software when convenient and effective for their business needs.
Your Role & Responsibilities: Your day-to-day activities can vary as our business continues to grow, providing an exciting and diverse working environment where you will have the opportunity to make a real impact.
Technical Proficiency & Database Management Skills
Strong understanding of database systems (SQL Server, MySQL, PostgreSQL, Oracle, etc.)
Understanding of Client/Server software relationships with experience in backup/restore procedures, database cloning, and data integrity verification
Knowledge of server infrastructure, virtualisation (VMware, Hyper-V), and cloud platforms (AWS, Azure)
Competent using remote access tools such as Windows RDP
Knowledge of SQL Server
Ability to review Microsoft Windows Server environments such as server performance
Knowledge or exposure to Azure is an advantage. Project Planning & Documentation Practices
Demonstrates methodical approach to creating detailed migration/upgrade plans with rollback procedures
Maintains comprehensive documentation of processes, configurations, and dependencies
Creates pre-flight checklists and post-migration validation steps
Documents lessons learned and continuously improves runbooks
Upholds processes and communications with customers to meet SLAs and instill confidence Risk Management & Problem-Solving Ability
Proactively identifies potential risks and develops mitigation strategies
Demonstrates meticulous verification processes (data validation, functional testing, performance checks)
Conducts thorough pre-migration assessments and post-migration validation
Shows strong troubleshooting skills when issues arise during migrations
Thinks critically about dependencies, downtime windows, and business impact
Ability to remain calm under pressure and make sound decisions during critical incidents upholding professionalism to our customer base To be a successful candidate, we'd love to understand your experience in: Community & Stakeholder Management
Clearly communicates technical concepts to non-technical stakeholders
Provides realistic timelines and manages expectations effectively
Keeps relevant parties informed before, during, and after maintenance windows
Coordinates effectively with application owners, infrastructure teams, and business users
Tracks success metrics and learns from past migrations to improve future ones Please let us know if we need to make reasonable adjustments to our process, please let us know about how we can best support you and make the adjustments that may be needed.
Altitude-Recruitment Limited acting as an Employment Agency and Employment Business
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